Manish Patel
3524 Chancery Ln
Summary
Accomplished IT professional with extensive experience at Verizon Wireless, specializing in Aruba and Juniper network solutions. Proven track record in optimizing network performance and enhancing user satisfaction. Skilled in deploying advanced WIFI configurations and leading cross-functional teams, driving efficiency and innovation in high-demand environments. My professional career has been based on my mentors comment - "Learn the job to the right and left of yours, this will enable to you to develop and provide optimal and successful solutions".
Overview
26
26
years of professional experience
Work History
Distinguished Member of Technical Staff
Verizon Wireless
12.2019 - Current
- Planning and engineering for WIFI network supporting 1000+ retail store and 500+ admin office for the Enterprise.
- Created standard configurations for Aruba controller and Mobility conductors from channel planning, WLAN profiles, AAA profiles, and role-based access controls.
- Created standards for services running on Aruba ClearPass to address WIFI client authentication including 802.1x and MAC authentication.
- Integration of Juniper MIST WIFI with Aruba ClearPass to address client authentication and captive portal services for Internet facing WIFI networks.
- Maintained code on various WIFI elements that made up Aruba and Juniper WIFI networks.
Senior Member of Technical Staff
Verizon Wireless
01.2008 - 12.2018
- Planning and engineering for the MW area network operations.
- Worked on core and data center networks to support Verizon POS and administrative networks.
- Developed standard for VoIP analog and digital gateways using Cisco Call Manager.
- Created and provided guidance on deploying and maintain VoIP networks in the retail stores. Deploy FXS/FXO modules on Cisco routers for analog integration and 7906 IP phones to support retail stores. Worked with network team to bring online PRI circuits in each retail store.
- Coordinated with project managers and provided guidance to field support for VoIP migration in admin and retail sites.
- Deployment of Aruba WIFI networks in retail stores and admin locations in the MW area using AP105s.
- Maintained 50+ Aruba 3600 Mobility Controllers.
- Created and maintained RF/channel plans, WLAN profiles, and AAA profiles.
Information Technology Manager
Verizon Wireless
06.2007 - 01.2008
- Managed the IT team that supported retail and admin offices in the MIINKY region.
- Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
- Researched and recommended innovative and automated approaches to routine tasks.
- Managed large-scale IT projects, ensuring on-time completion within budget constraints.
- Trained staff on new software applications and hardware installations, boosting productivity across departments.
Senior Technical Analyst
Verizon Wireless
07.2003 - 06.2007
- Concentration on core and distribution network elements such as switching and routing.
- Participated in tech refreshed from Bay Network AN routers to Cisco routing for all 150+ retail stores in MIINKY.
- Created a LANWAN group that would create and maintained documents for field support on router and switching swaps which included validation for all of the MW area.
- Created and maintain configuration standard on layer 2 devices in retail and admin locations. Switches included Cisco 3524s to Cisco 6500 series.
- Maintained standard code levels and address security vulnerabilities.
- Worked with helpdesk and NOC on managing outages and address networking issues.
Technology Analyst
Verizon Wireless
12.2000 - 07.2003
- Become a employee and joined a IT team that supported 1500+ users over 150+ retail stores and 5 admin offices across the MIINKY region.
- Provided leadership which brought down a 6 month backlog of trouble tickets within a 2 week SLA within 2 months.
- Optimized system performance through regular maintenance and updates, resulting in increased efficiency.
- Provided technical and functional training to peers on customer service.
Contractor
Verizon Wireless
05.1999 - 12.2000
- Worked with existing IT team to support tier 1/2 helpdesk items for 1000 plus employees across over 100+ retail stores and 3 admin offices in the ILWI region.
- Responsibilities included hardware/software support.
- Support network hardware swaps and software updates for Windows, Chrome, and Macbook devices.
Education
Associate of Arts - Information Technology
Western International University
Tempe, AZ05-2008
Associate of Science - Network And Communication Management
DeVry University
Addison, IL10-2020
Skills
- Aruba Networks - APs, Mobility Conductors, Manage Devices, Airwave, and ClearPass
- Juniper Networks - APs, and MIST EDGEs
- Cloud Services - Aruba Central, Cloud Auth, and Juniper MIST
Accomplishments
Extended Aruba WIFI services into four International Data Centers to support sites apart of Verizon acquisition in EMEA and APAC.
Supervised and lead of team of four that created and maintain standards that govern WIFI network in the global footprint.
Able to coordinate initiatives with desktop engineering and retail operations to assure a stable WIFI environment.
Languages
Hindi
Professional Working
Gujarati
Native or Bilingual
Timeline
Distinguished Member of Technical Staff
Verizon Wireless
12.2019 - Current
Senior Member of Technical Staff
Verizon Wireless
01.2008 - 12.2018
Information Technology Manager
Verizon Wireless
06.2007 - 01.2008
Senior Technical Analyst
Verizon Wireless
07.2003 - 06.2007
Technology Analyst
Verizon Wireless
12.2000 - 07.2003
Contractor
Verizon Wireless
05.1999 - 12.2000
Associate of Arts - Information Technology
Western International University
Associate of Science - Network And Communication Management
DeVry University