Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Manikanth Reddy Kalvakuntla

Manikanth Reddy Kalvakuntla

Chicago

Summary

Highly experienced and results-driven Lead Salesforce Engineer with 8 years of expertise in designing, developing, and optimizing complex Salesforce applications across Sales, Service, and Experience Clouds. Proven track record in modernizing CRM technology and significantly impacting client experience. Highly skilled in advanced Apex, Lightning Web Components (LWC), Visualforce, robust integration solutions (REST/SOAP, Platform Events, CDC), and scalable Salesforce architecture. Adept at leading cross-functional teams, collaborating on architectural and technical design, performing rigorous code reviews, and delivering high-performance, governor-limit-aware solutions that drive operational efficiency and align with strategic business objectives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Salesforce Engineer

Northern Trust
11.2020 - Current
  • Led the design, development, and deployment of highly scalable Salesforce applications using Apex, LWC, and integration services, meeting complex business requirements for over 10,000 users.
  • Engineered and implemented end-to-end Salesforce integrations with 5+ external systems (including ERP and CRM) utilizing REST/SOAP APIs, Platform Events, and Change Data Capture, improving data synchronization and reducing client onboarding process by 50%.
  • Optimized critical SOQL queries and implemented robust batch processing for large datasets (exceeding 10 million records), significantly improving system performance and reducing load times by 60% while adhering to governor limits.
  • Managed the end-to-end deployment process using Salesforce DX, Copado, and Git, ensuring seamless CI/CD pipelines and reducing deployment errors by 25%. Demonstrated thorough understanding of Salesforce ALM.
  • Collaborated extensively with stakeholders to translate complex business requirements into effective technical solutions, actively participating in architecture and technical design discussions, and influencing key architectural decisions.
  • Performed and participated in rigorous code reviews and peer inspections, ensuring code quality, adherence to best practices, and maintainability.
  • Mentored 3 junior developers on Salesforce best practices, code quality, and advanced Apex/LWC development, fostering team growth and enhancing overall project delivery.

Salesforce Developer

Allegis Group
09.2018 - 10.2020
  • Developed and customized 3+ Salesforce Experience Cloud portals for internal users, partners, and customers, enhancing self-service capabilities and improving collaboration for over 5,000 external users.
  • Designed and implemented branded, responsive, and user-friendly Experience Cloud sites using Lightning Web Components (LWCs), Aura Components, and Visualforce, improving user experience and engagement by 15%.
  • Integrated critical third-party applications and external data sources into Experience Cloud communities via REST APIs, providing real-time data access and streamlining information flow.
  • Implemented advanced security and sharing settings (profiles, roles, permission sets) to ensure granular user access control to sensitive content and data within Experience Cloud.
  • Developed custom Community workflows and automation using Apex, Process Builder, and Flow, streamlining business processes and reducing manual administrative tasks by 30%.
  • Managed and optimized Experience Cloud performance by leveraging caching strategies and CDN integration, reducing average page load times by 20%.

Salesforce Developer

Morningstar, Inc
01.2018 - 08.2018
  • Developed and customized core Service Cloud features including Case Management, Knowledge Management, and Service Console, streamlining customer support workflows for 200+ agents.
  • Designed and implemented automation for case routing, assignment, and escalation using Apex triggers, Process Builder, and Flow, ensuring timely resolution and improving SLA compliance by 25%.
  • Integrated Service Cloud with telephony systems (CTI) and third-party support tools, enabling click-to-dial and screen pop functionality, which improved agent efficiency by 10%.
  • Implemented Omni-Channel functionality, enabling real-time case routing based on agent skills and availability, significantly optimizing support team resource allocation.
  • Leveraged Salesforce Knowledge to build a self-service portal for customers, enhancing their ability to resolve issues independently and reducing inbound support case volume by 18%.
  • Built custom dashboards and reports, providing managers with real-time visibility into key metrics like case trends, support team performance, and service levels.

Education

Master of Science - Industrial Engineering

Lamar University
Beaumont, TX
05-2017

Skills

  • Apex
  • Lightning Web Components (LWC)
  • Visualforce
  • Aura Components
  • Triggers
  • Batch Apex
  • Asynchronous Apex
  • Flows
  • Controllers
  • Sales Cloud
  • Service Cloud
  • Experience Cloud
  • REST/SOAP API
  • Platform Events
  • Change Data Capture (CDC)
  • Integration Patterns
  • Middleware
  • External Services
  • SOSL
  • SOQL
  • Salesforce DX
  • Copado
  • Git
  • GitHub
  • Bitbucket
  • Jenkins
  • Salesforce CI/CD pipelines
  • Metadata API
  • VS Code
  • Technical Design Documentation
  • Code Review
  • Peer Inspections
  • Object-Oriented Design (OOD)
  • Scalability
  • Governor Limits
  • Process Builder
  • Workflow Rules
  • Approval Processes
  • Custom Objects
  • Agile/Scrum Methodologies
  • Team Leadership
  • Mentoring
  • Stakeholder Communication
  • Business Requirements Analysis
  • Data Loader
  • Bulk API
  • Visual Studio Code
  • Code Builder
  • JIRA
  • ANT Migration Tool
  • VersionOne
  • Azure DevOps
  • Root-cause analysis
  • Process improvement
  • System design
  • Data analysis

Certification

  • Salesforce Platform Developer I
  • Salesforce Administrator
  • Salesforce Certified Platform App Builder
  • Salesforce Certified AI Specialist
  • Salesforce Certified AI Associate
  • Salesforce Certified Data Cloud Consultant
  • Salesforce Certified Sharing and Visibility Architect
  • Salesforce Certified Data Architect
  • Salesforce Certified Application Architect

Timeline

Lead Salesforce Engineer

Northern Trust
11.2020 - Current

Salesforce Developer

Allegis Group
09.2018 - 10.2020

Salesforce Developer

Morningstar, Inc
01.2018 - 08.2018

Master of Science - Industrial Engineering

Lamar University

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Manikanth Reddy Kalvakuntla