Mandy Kendall
Troy,IL
Summary
Results-focused professional with success in recruiting and staffing. Skilled in sourcing, interviewing and onboarding qualified candidates. Proven ability to develop relationships with hiring managers and build efficient recruiting processes. Decisive professional experienced in driving organizational change, improving employee engagement, and providing comprehensive HR support. History of success in developing and implementing HR policies and managing employee relations.
Overview
18
18
years of professional experience
Work History
Chief Recruiting Officer
Northwestern Mutual
12.2022 - Current
- Coordinated interviews between hiring managers and prospective employees
- Assisted in developing effective interviewing processes
- Advised management on market conditions and salary trends
- Provided feedback to unsuccessful candidates
- Utilized applicant tracking systems
- Researched labor market trends
- Managed team of recruiters
- Participated in professional development activities
- Identified potential new markets and sources of qualified candidates
- Collaborated with HR department to ensure compliance with regulations
- Created job descriptions.
- Established consistent, cohesive brand across recruitment areas and platforms.
- Recommended recruiting systems and tools to maximize workflow productivity and enhance candidate and employee experience.
- Developed opportunities for operational improvements across recruiting programs and implemented changes.
- Analyzed recruitment metrics to assess effectiveness of various strategies, implementing changes as needed to optimize results.
- Managed relationships with external staffing agencies when necessary, ensuring cost-effective solutions without compromising on candidate quality.
Vice President of Recruiting/Operations Manager
Compass Health Consultants
01.2006 - 12.2022
- Met with hiring managers to discuss requirements and specifications for candidates
- Identified qualified candidates through various channels
- Met with candidates to discuss job opportunities
- Managed applicant tracking systems
- Provided leadership, motivation, and guidance to direct reports
- Reviewed performance metrics regularly
- Recruited, hired, and managed team of sales professionals
- Implemented CRM system
- Conducted regular meetings with regional account managers
- Generated monthly reports
- Trained new employees
- Collaborated with marketing team
- Mentored junior sales staff
- Identified opportunities to expand existing accounts
- Participated in weekly meetings with management team
- Used negotiation and persuasion skills
- Developed and implemented successful strategies for customer acquisition and retention
- Utilized CRM software tools
- Provided training sessions for new employees
- Planned and directed staffing, training, and performance evaluations
- Oversaw regional and local sales managers and staffs
- Analyzed trends and results
- Managed sales team
- Conferred with department heads to plan advertising services.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Negotiated high-value contracts that maximized profitability while mitigating risks for organization.
Education
Bachelor Degree-Business Administration -
Kaplan University
Associate in Fine Arts (A.F.A.) -
Gemological Institute Of America
Bachelor of Arts (B.A.) in Business -
Southwestern Illinois University
Skills
- Collaboration Skills
- Organizing and Prioritizing Skills
- Problem Solving Skills
- Data Analysis
- Time Management
- Computer Proficiency Sills
- Behavioral Interviewing
- Job Applicant Interviews
Volunteer Experience
Director, 10/01/21, Present, Restoring Hope, IL
Community Service
Community Advocate, 01/01/08, 01/01/21, Homeless Efforts & Community Advocate, MO
References
References available upon request
Timeline
Chief Recruiting Officer
Northwestern Mutual
12.2022 - Current
Vice President of Recruiting/Operations Manager
Compass Health Consultants
01.2006 - 12.2022
Bachelor Degree-Business Administration -
Kaplan University
Associate in Fine Arts (A.F.A.) -
Gemological Institute Of America
Bachelor of Arts (B.A.) in Business -
Southwestern Illinois University
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