Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandy Dobbins

Villa Park

Summary

Friendly and enthusiastic individual with 7 years of specialization in Administrative and Customer Service fields. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Overview

18
18
years of professional experience

Work History

PW/CED Receptionist

Village of Villa Park
05.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Scheduled inspections, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Keep reception area clean and neat to give visitors positive first impression.
  • Help with permitting questions, entering new permits, and handling over the counter permits.
  • Entering invoices for CED.
  • Attending municipality court hearings to accept payment.

Office Administrator

Orange Elephant Roofing and Solar
07.2022 - 02.2024
  • Drafted documents, correspondence and reports using MS Office Suite tools.
  • Applied and obtained all residential and commercial permits for roofing and siding jobs in many different cities, towns and counties.
  • Completed daily reports.
  • Deposited electronic payments into company account.
  • Maintained and replenished office supplies.
  • Handled customer service issues and complaints.
  • Obtained permits for soliciting in various towns.
  • Misc office tasks as needed.

Office Administrator

Modern Mill Solar
08.2021 - 07.2022
  • Head of scheduling all solar, electrical & repair projects.
  • Assigned and managed special projects and initiatives by scheduling, allocating resources and meeting project milestones.
  • Prepared service requests to initiate action and assist customers.
  • Fielded and responded to faxes and emails while upholding confidentiality protocols and standards.
  • Answered questions and provided customers with pricing information.
  • Scheduled office equipment service and repairs with vendors.
  • Trained new employees in clerical tasks and office policies to enhance productivity.
  • Oversaw work of [Number] administrative team members supporting senior staff.
  • Boosted team performance with motivational support, mentoring and job skill coaching.
  • Resolved customer complaints and answered policy and procedure-related questions.

Sales Support Specialist

New Horizons Learning Solutions
03.2018 - 12.2020
  • Providing support during the Sales Process.
  • Process orders for training purchases.
  • Schedule classes based on availability of classrooms, equipment, or instructors.
  • Help customers resolve sales related issues in a timely manner providing real-time support.
  • Escalate issues as necessary to supervisors or other departments within the organization.
  • Variety of functions that help the sales representatives focus on selling and closing deals.
  • Built and maintained strong internal and external customer relationships.

Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

Ke He Distributors LLC
01.2017 - 02.2018
  • Create, maintain, and enter information into databases.
  • Provide services to customers, such as order placement or account information.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Confer with customers via email or telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Answer customers' questions about products, prices, availability, or credit terms.
  • Maintain customer records, using automated systems.
  • Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
  • Research new products to determine if they are viable to be sold in online store.

Server/Host

Kristina's Cafe a.k.a Paradise Cafe
04.2015 - 06.2016
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Collect payments from customers.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Inform customers of daily specials.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.

Stylist and Receptionist

Wild Orchid Salon
03.2013 - 06.2014
  • Schedule client appointments.
  • Update and maintain customer information records, such as beauty services provided.
  • Operate cash registers to receive payments from patrons.
  • Demonstrate and sell hair care products and cosmetics.
  • Keep work stations clean and sanitize tools such as scissors and combs.
  • Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors.
  • Clean, shape, and polish fingernails and toenails, using files and nail polish.

Childcare Services

XSport Fitness
01.2008 - 08.2009
  • Maintain a safe play environment.
  • Observe and monitor children's play activities.
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
  • Provide care for mentally disturbed, delinquent, or handicapped children.
  • Sanitize toys and play equipment.
  • Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.

Server/Host

Millers Ale House
01.2007 - 11.2007
  • Collect payments from customers.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Greet guests and seat them at tables or in waiting areas.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Take and prepare to-go orders.

Education

Licensed Cosmetologist - Cosmetology

Regency Beauty Institute
Darien-Downers Grove, IL
12.2012

Skills

  • Customer and Personal Service
  • Time Management
  • Coordination
  • Sales and Marketing
  • Active Listening
  • Critical Thinking
  • Computers and Electronics
  • Data entry
  • Telephone skills
  • Time management
  • Organization skills

Timeline

PW/CED Receptionist

Village of Villa Park
05.2024 - Current

Office Administrator

Orange Elephant Roofing and Solar
07.2022 - 02.2024

Office Administrator

Modern Mill Solar
08.2021 - 07.2022

Sales Support Specialist

New Horizons Learning Solutions
03.2018 - 12.2020

Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

Ke He Distributors LLC
01.2017 - 02.2018

Server/Host

Kristina's Cafe a.k.a Paradise Cafe
04.2015 - 06.2016

Stylist and Receptionist

Wild Orchid Salon
03.2013 - 06.2014

Childcare Services

XSport Fitness
01.2008 - 08.2009

Server/Host

Millers Ale House
01.2007 - 11.2007

Licensed Cosmetologist - Cosmetology

Regency Beauty Institute

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Mandy Dobbins