Mandy Bauer
Mount Prospect
Summary
Energetic and highly organized professional with 10 years of client-facing corporate experience, looking to return to the hospitality industry. Proven track record of exceptional customer service, conflict resolution, and multitasking in fast-paced environments. Brings a strong foundation in guest relations and a passion for delivering memorable dining experiences. Eager to leverage a decade of relationship-building skills in a high-volume serving role.
Overview
20
20
years of professional experience
Work History
Sales Manager, Gaggenau
BSH Home Appliances
09.2016 - Current
- Lead sales team to exceed quarterly targets through strategic planning, growing various markets up to 300%.
- Organize and facilitate product trainings, demonstrations and events in order to increase sales and provide exceptional customer service.
- Collaborate with brand marketing, product team and corporate chefs to ensure alignment with the sales market and continued brand awareness.
- Establish strong relationships with key accounts, trade professionals, and retail clients to drive sales results.
- Travel 75% throughout the US
Server
Kincaid's Fish, Chop & Steakhouse
05.2011 - 09.2016
- Delivered exceptional dining experiences by providing attentive and personalized service to guests.
- Collaborated with kitchen staff to ensure timely food preparation and adherence to quality standards.
- Managed multiple tables efficiently, prioritizing tasks to maintain smooth service during peak hours.
- Trained new servers on menu offerings, customer service protocols, and restaurant policies.
- Resolved guest concerns promptly, enhancing customer satisfaction and loyalty through effective communication.
- Developed in-depth knowledge of menu items, enabling informed recommendations for guests' dietary preferences.
Server/Bartender
La Grolla
06.2006 - 05.2011
- Delivered exceptional customer service in fast-paced dining environment.
- Facilitated smooth table turnover and maintained optimal guest satisfaction.
- Trained and mentored new staff on menu offerings and service standards.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Science - Interior Design
The Art Institute's International Minnesota
Minneapolis, MN07.2008
Skills
- Guest Relations & Satisfaction
- High-Volume Operations
- Point of Sale (POS) Mastery
- Menu & Wine Knowledge
- Conflict Resolution
- Upselling & Promotions
- Team Collaboration
Timeline
Sales Manager, Gaggenau
BSH Home Appliances
09.2016 - Current
Server
Kincaid's Fish, Chop & Steakhouse
05.2011 - 09.2016
Server/Bartender
La Grolla
06.2006 - 05.2011
Bachelor of Science - Interior Design
The Art Institute's International Minnesota