Summary
Overview
Work History
Education
Skills
Timeline
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MANAL ABBASI

Worth

Summary

Proven ability to quickly adapt to new environments with strong analytical, communication, and teamwork skills. Eager to contribute to team success and further develop professional skills, bringing a positive attitude and commitment to continuous learning and growth.

Overview

23
23
years of professional experience

Work History

Sales Associate

Macy’s
07.2018 - Current
  • Greet and assist customers with products and services and deliver customer service that meets or exceeds guest expectations
  • Assess customer needs and utilize suggestive selling techniques to drive sales.
  • Built relationships with customers to encourage repeat business.
  • Listen to customer needs and desires to identify and recommend optimal products.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engage with customers to build rapport and loyalty.
  • Solve customer challenges by offering relevant products and services.
  • Educate clients on current promotional offerings and products using persuasive selling tactics.
  • Engage with customers to effectively build rapport and lasting relationships.
  • Assist in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Participate in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Initiate clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Assist in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Create an inviting environment for customers by maintaining store organization and cleanliness.
  • Provide exceptional services and pleasant shopping experiences to retail customers.
  • Deliver energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Work to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Perform cash, card, and check transactions to complete customer purchases.
  • Conduct product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Use in-store system to locate inventory and place special orders for customers.

Sales Associate

The Room Place
08.2015 - 05.2018
  • Assisted customers with making the best buying decision for their buying needs
  • Researched and presented information on features and benefits with current products
  • Provided customers with timely and accurate information as related to product specifics, Pricing, delivery and order status
  • Identified and developed business strategies to improve sales
  • Provided knowledgeable, honest, and superior customer service
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.

Supervisor

Gyro Kabob Express
01.2002 - 06.2015
  • Greeted and assisted guests while exceeding customer satisfaction, reflected in online feedback
  • Handled all incoming cash transactions and managed all bank deposits up to $3,000 per day
  • Assisted guests with takeout orders for up to 80 customers throughout shift
  • Performed all miscellaneous work required for the success of the business
  • Skilled and fully capable of preparing all items on menu
  • Supervised up to four employees per shift in dining room and in kitchen
  • Trained 20 employees in the procedures of food safety and preparation, cash handling, and opening and closing duties
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Education

Associate of Applied Business - Hospitality Management

Owens Community College
Perrysburg, OH

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Exceptional customer service
  • Reliable and punctual
  • Relationship building
  • Calm demeanor
  • Excellent communication skills

Timeline

Sales Associate

Macy’s
07.2018 - Current

Sales Associate

The Room Place
08.2015 - 05.2018

Supervisor

Gyro Kabob Express
01.2002 - 06.2015

Associate of Applied Business - Hospitality Management

Owens Community College

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MANAL ABBASI