Malon McNeil
Riverdale
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
8
8
years of professional experience
Work History
Service Engagement
Nordstrom Rack
Orland Park
09.2022 - 02.2025
- .
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collected payments and provided accurate change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer inquiries regarding store policies and procedures.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed customer payments quickly and returned exact change and receipts.
- Processed sales transactions to prevent long customer wait times.
- Offered customers carry-out service at completion of transaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed other duties as assigned by management.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Exceeded customer satisfaction by finding creative solutions to problems.
Guest Service Advocate
Target
Orland Park
11.2016 - 04.2022
- Answered customers' questions and provided information on store procedures or policies.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained work area and kept cash drawer organized.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Counted and balanced cashier drawers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Sterile Processing Technician -
Midwestern Career College
Evergreen Park, ILSkills
- Customer service
- Team collaboration
- Effective communication
- Recordkeeping
- Problem-solving
- Good Telephone Etiquette
- Multitasking
- Dependable and responsible
- Communication
- Calm under pressure
Timeline
Service Engagement
Nordstrom Rack
09.2022 - 02.2025
Guest Service Advocate
Target
11.2016 - 04.2022
Sterile Processing Technician -
Midwestern Career College
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