Mallory Fiorito
Melrose Park
Summary
Dynamic Shift Manager with proven expertise at Famous Liquors, excelling in team leadership and customer service. Enhanced operational efficiency through effective inventory management and conflict resolution, achieving high customer satisfaction. Skilled in training and mentoring staff, fostering a positive work environment while ensuring safety compliance and quality assurance.
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Shift Manager
Famous Liquors
09.2017 - 05.2022
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained team members on product knowledge and customer service techniques.
- Managed inventory levels, optimizing stock to reduce waste and improve availability.
- Streamlined checkout processes to enhance customer experience and reduce wait times.
- Resolved customer complaints efficiently, maintaining high levels of satisfaction and loyalty.
- Monitored sales trends, providing feedback to management for decision-making processes.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Package Handler
UPS
07.2013 - 2022
- Operated material handling equipment to efficiently move packages within warehouse.
- Sorted and loaded packages accurately by destination, ensuring timely deliveries.
- Maintained safety protocols while managing high-volume package processing.
Education
High School Diploma - All
West Leyden
Northlake, IL06.2003
Skills
- Team leadership
- Customer service
- Inventory management
- Conflict resolution
- Safety compliance
- Quality assurance
- Staff training
- Workflow optimization
- Sales analysis
- Effective communication
- Time management
- Operations supervision
- Emergency response
- Task delegation
- Employee mentoring
- Data-driven decision making
- Problem resolution
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Inventory control
Timeline
Shift Manager
Famous Liquors
09.2017 - 05.2022
Package Handler
UPS
07.2013 - 2022
High School Diploma - All
West Leyden