Malkolm Reid
Normal
Summary
Dedicated team member with a focus on customer satisfaction and clear communication. Proven ability to enhance service efficiency and engage customers effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Cold Stone
Normal, IL
11.2025 - Current
- Prepared and served customized ice cream orders to enhance customer satisfaction.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted in training new crew members on operational procedures and customer service expectations.
- Collaborated with team members to improve service speed during peak hours.
- Operated cash register efficiently while processing transactions accurately.
- Engaged with customers to promote special offers and products, boosting sales opportunities.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Front Desk Assistant
Illinois State University Redbird Card Office
Normal, IL
03.2025 - Current
- Assisted students and faculty with Redbird Card inquiries and transactions.
- Managed card issuance process, ensuring accurate information entry and distribution.
- Provided support for online account management, enhancing user experience.
- Resolved issues related to lost or stolen cards, facilitating timely replacements.
- Trained new staff on office procedures and best practices for customer interactions.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
Culinary Assistant
Watterson Dining Commons
Normal, IL
08.2024 - 03.2025
- Assisted in meal preparation and cooking processes for diverse dining options.
- Maintained cleanliness and organization of kitchen and food storage areas.
- Collaborated with team members to ensure efficient service during peak hours.
- Operated kitchen equipment safely, adhering to food safety standards.
- Engaged with customers to address dietary preferences and inquiries.
Education
Bachelor of Science - Legal Studies
Illinois State University
Normal, Illinois, IL08-2028
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Attention to detail
- Customer engagement
Certification
OSHA- 10-hour certification
Timeline
Crew Member
Cold Stone
11.2025 - Current
Front Desk Assistant
Illinois State University Redbird Card Office
03.2025 - Current
Culinary Assistant
Watterson Dining Commons
08.2024 - 03.2025
Bachelor of Science - Legal Studies
Illinois State University