Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malissa Keith

Decatur

Summary

Dynamic and dependable results-driven professional known for being fully committed and providing a high yielding and enjoyable environment.

Having core strengths of being relatable and accessible give way to gaining respect and ultimately enhance productivity.

Overview

2026
2026
years of professional experience

Work History

Bus Operator

MV Transportation Inc.
Decatur
2025 - Current
  • Performed pre-trip/post trip inspection to ensure safety of operators/patrons
  • Followed directives of dispatch and supervisor providing accurate and timely transportation to community
  • Maintained welcoming/friendly comfortable environment for customers at boarding through departure of vehicle
  • Implemented study sessions for potential candidates to improve success rate of DMV testing
  • Created resources to help eliminate obstacles of gainful employment

Team Lead

Lazer Spot
Murfreesboro
2023 - 2024
  • Led a team by coordinating daily activities to optimize productivity
  • Mentored team members on safety protocols and best practices with routine follow-ups
  • Trained new staff in relevant processes and procedures and delegated other tasks appropriately according to skill level
  • Assisted/supported the manager in setting achievable goals for the team while monitoring progress towards them and developing plans for future projects
  • Identified opportunities for process improvements, implementing changes when required.

Store Manager

Family Dollar
University Park
2018 - 2020
  • Promoted from CSR to SM in 3 weeks and increased sales and patron retention by 30% in 2 week period with strategies to drive sales and increase foot traffic in-store
  • Managed daily store operations and ensured compliance with company policies
  • Screened for new employees and interviewed/hired/trained/coached/terminated through company step-by-step processes
  • Organized merchandise displays using marketing techniques to enhance visibility and customer engagement
  • Monitored inventory knowing when to re-order or control shrinkage
  • Resolved customer complaints in a timely manner and used empathy and understanding to ease frustration

Education

CDL -

Star Trucking
Hickory Hills, IL
01-2021

Associate's Degree - General Knowledge

City Colleges of Chicago
Chicago, IL
01-2011

CNA -

Kennedy King College
Chicago, IL
01-2006

Skills

  • Guest satisfaction/retention
  • Team strengthening/training
  • Empathetic/passionate/authentic
  • Process improvement/conflict resolution
  • Effective communication/listening
  • Ability to exemplify duties/responsibilities
  • Interpersonal connectivity with constituents/guests
  • Policy/DOT/State laws/surveillance mastery

Timeline

Bus Operator

MV Transportation Inc.
2025 - Current

Team Lead

Lazer Spot
2023 - 2024

Store Manager

Family Dollar
2018 - 2020

CDL -

Star Trucking

Associate's Degree - General Knowledge

City Colleges of Chicago

CNA -

Kennedy King College
Malissa Keith