Malindi Evans
Chicago,IL
Summary
Hospitality and customer service professional with 8+ years of experience in high-volume restaurant, retail, and event environments. Skilled in guest relations, team collaboration, sales, cash handling, POS systems, and creating exceptional customer experiences in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Server
Yolk - Marina City
Chicago, IL
04.2021 - Current
- Coordinate large parties and high-volume dining periods while maintaining organization, communication, and guest satisfaction.
- Build strong relationships with guests through personalized service, menu knowledge, and thoughtful recommendations, contributing to customer satisfaction and repeat business.
- Assist with opening and closing procedures, ensuring operational readiness, cleanliness, and compliance with company standards.
- Resolve guest concerns and service issues promptly and professionally, turning challenges into positive customer service experiences.
- Utilize Toast POS to accurately process orders, payments, modifications, and special requests while maintaining attention to detail.
Patisserie Specialist
Vanille Patisserie
Chicago, IL
11.2018 - 03.2021
- Assisted clients in selecting custom cakes, pastry assortments, and dessert packages for birthdays, weddings, corporate events, and special occasions.
- Delivered exceptional customer service in a luxury bakery environment while maintaining extensive product knowledge.
- Collaborated with management and production teams to ensure timely execution of custom orders and event-related requests.
- Provided personalized product recommendations and consultations based on customer preferences, event needs, and budget considerations.
Customer Service Associate
Bloomingdales Michigan Avenue
Chicago, IL
10.2016 - 11.2018
- Represented Bloomingdale's at the Palmer House Hotel to promote brand discounts and gift products.
- Provided sales and informational services to national and international clients on Bloomingdale's products.
- Collaborated with team members across departments to ensure a seamless shopping experience during peak business periods and promotional events.
- Maintained visual merchandising standards and organized sales floor displays to support brand presentation and drive sales.
Education
Associate of Arts - General Studies
Harold Washington College
Chicago, IL06.2026
Skills
- Guest relations & Customer Service
- Hospitality Operations & Event Support
- Sales, Upselling, & Client Consultation
- Toast POS, Cash Handling & Transaction Management
Timeline
Server
Yolk - Marina City
04.2021 - Current
Patisserie Specialist
Vanille Patisserie
11.2018 - 03.2021
Customer Service Associate
Bloomingdales Michigan Avenue
10.2016 - 11.2018
Associate of Arts - General Studies
Harold Washington College