Malia Graves
Tuscola
Summary
Professional secretary/bookkeeper with 9+ years of experience. Experience in reconciling bank accounts, preparing books and reports for monthly and yearly audits in a professional manner. Professional coordination of public events. Accurately, keeping all records of attendance and membership information.
Overview
29
29
years of professional experience
Work History
Pharmacy Technician
Sav-Mor Pharmacy
07.2024 - 02.2026
- Processed prescription orders accurately and efficiently.
- Assisted pharmacists in preparing medications and verifying dosages.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals.
- Collaborated with healthcare providers to optimize patient care outcomes.
- Trained new pharmacy staff on operational procedures and safety protocols.
- Implemented workflow improvements that enhanced service delivery efficiency.
- Maintained compliance with regulatory standards and internal policies for pharmacy operations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Secretary/Bookkeeper
Bible Baptist Church
01.2015 - 01.2024
- Managed office correspondence and communication for church activities and events.
- Coordinated scheduling and logistics for meetings, services, and community outreach programs.
- Maintained accurate records of membership information and financial contributions.
- Provided administrative support to church leadership, ensuring efficient operations and workflow.
- Developed and implemented filing systems to enhance document organization and retrieval.
- Oversaw inventory management for office supplies, ensuring availability for daily operations.
- Facilitated communication between church staff, congregation members, and external organizations.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Assistant Manager
Corningware
01.2010 - 01.2015
- Led team initiatives to enhance operational efficiency and streamline workflow processes.
- Developed training programs to improve staff performance and ensure adherence to company standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, informing strategic decision-making for product placement.
- Conducted performance evaluations, providing constructive feedback to support employee development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Daycare Specialist
In My Home
01.2004 - 01.2010
- Supervised daily activities to ensure child safety and well-being.
- Developed engaging educational programs tailored to diverse learning styles.
- Implemented behavior management strategies to promote positive social interactions.
- Implemented behavior management strategies to maintain a positive learning environment for all students.
- Maintained a high level of confidentiality in all aspects of communication with families and colleagues, respecting the privacy of each individual.
- Promoted healthy habits through daily exercise routines and nutritious meal planning.
- Organized special events and field trips to provide children with new experiences and educational opportunities.
- Maintained accurate records of children''s attendance, medical information, and progress reports to ensure compliance with state regulations.
- Established consistent daily schedules that balanced structured activities with free playtime, allowing children to explore their interests while still meeting developmental milestones.
- Developed age-appropriate activities and crafts to engage children.
- Provided emotional support and guidance to children during difficult times.
- Utilized positive reinforcement techniques to encourage good behavior.
Customer Service Manager & Accounting
Walmart
Savoy, IL
01.2001 - 01.2004
- Led customer service team to enhance satisfaction and resolve issues efficiently.
- Mentored new team members on best practices in customer engagement strategies.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Assistant Manager
VanHeusen
01.2000 - 01.2001
- Coordinated cross-departmental communication to align project goals and enhance collaboration.
- Oversaw budget management, ensuring resource allocation aligned with organizational priorities.
- Managed customer service operations, resolving complex issues to maintain high satisfaction levels.
- Developed strong working relationships with staff, fostering a positive work environment.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Associate
Sav-Mor Pharmacy
01.1997 - 01.2000
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Collaborated with management on visual merchandising efforts to enhance store appeal.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School -
Tuscola High School
01-2000
Skills
- Bookkeeping knowledge
- Organization
- Time Management
- Data Entry
- Attention to Detail
- Integrity
- People Person
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
Timeline
Pharmacy Technician
Sav-Mor Pharmacy
07.2024 - 02.2026
Secretary/Bookkeeper
Bible Baptist Church
01.2015 - 01.2024
Assistant Manager
Corningware
01.2010 - 01.2015
Daycare Specialist
In My Home
01.2004 - 01.2010
Customer Service Manager & Accounting
Walmart
01.2001 - 01.2004
Assistant Manager
VanHeusen
01.2000 - 01.2001
Associate
Sav-Mor Pharmacy
01.1997 - 01.2000
High School -
Tuscola High School