Malia Dubose

House Manager/ DSP

DD Homes Network

09.2019 - Current

Managed daily operations, ensuring compliance with safety regulations and organizational policies.
Oversaw staff schedules, optimizing workforce efficiency and coverage of shifts.
Implemented training programs, enhancing team skills and improving service quality across in the home.
Monitored resident needs, adapting care plans to enhance individual support and satisfaction levels.
Led regular team meetings, fostering communication and collaboration among staff members to improve workflow.
Evaluated program effectiveness, identifying areas for improvement to drive operational excellence within the home network.
Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
Planned special events such as parties or family gatherings with attention to detail and organization.
Supervised residents preparing meals and handling chores and provided constructive feedback.
Facilitated communication between family members regarding important updates or decisions related to the house manager role.
Managed day-to-day operation of home to comply with regulations and agency standards.
Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
Assisted residents with daily hygiene and living tasks.
Recruited trained, and managed a team of domestic staff to provide high-quality service in all areas of the household.
Coordinated maintenance and repairs, ensuring a safe and comfortable living environment for residents.