Maleeyah Blue
Joliet
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
HVAC Install Coordinator
TR Miller Heating and Cooling
11.2021 - Current
- Coordinate daily installation schedules for HVAC technicians to ensure timely and efficient service delivery.
- Communicate with customers to confirm appointments and address pre-installation questions or concerns.
- Verify HVAC equipment and ensure materials match job specifications.
- Work closely with sales, service, and operations teams to streamline project workflows.
- Maintain documentation for installations, permits, and inspections in compliance with local codes.
Call Center Representative
TR Miller Heating and Cooling
05.2019 - 11.2021
- Scheduled appointments and contacted customers for routine maintenance.
- Maintained clear communication with dispatch, management, technicians, and the parts department.
- Participated in continuous training to enhance service quality and product knowledge.
Head Cashier
Clair Beauty Mart
08.2016 - 05.2019
- Process cash and card transactions with accuracy and attention to customer service.
- Balance register drawers, scan items, and provide change efficiently.
- Utilize product knowledge to assist customers and promote sales.
- Maintain professional telephone etiquette and time management.
iTunes Support Advisor
Xerox
12.2014 - 05.2016
- Handled inbound support calls and resolved customer inquiries using scripted responses and knowledge databases.
- Logged customer issues, identified appropriate solutions, and followed up as needed.
- Trained and assisted junior team members with troubleshooting and process understanding.
Office Clerk
JNS Career Enterprise Inc.
09.2010 - 12.2014
- Processed billing invoices and monthly status reports for service orders.
- Managed inbound calls from customers and drivers; resolved open service tickets.
- Maintained filing systems, managed customer inquiries, and supported outbound collections.
Education
High School Diploma -
Bolingbrook High School
Bolingbrook, IL06.2012
Skills
- Customer Service & Conflict Resolution
- Call Center Operations
- HVAC Scheduling & Coordination
- Administrative Support
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry & Filing
- Cash Handling & POS Systems
- Communication & Team Collaboration
- Dispatch coordination
- Site inspection
- Installation scheduling
Timeline
HVAC Install Coordinator
TR Miller Heating and Cooling
11.2021 - Current
Call Center Representative
TR Miller Heating and Cooling
05.2019 - 11.2021
Head Cashier
Clair Beauty Mart
08.2016 - 05.2019
iTunes Support Advisor
Xerox
12.2014 - 05.2016
Office Clerk
JNS Career Enterprise Inc.
09.2010 - 12.2014
High School Diploma -
Bolingbrook High School
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