Malcolm Shaw
Homewood
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Line Leader
RQA
03.2023 - Current
- Monitored product quality to achieve superior quality reputation.
- Assisted in training new employees and implementing procedural changes.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
- Safely operate equipment to avoid accidents and mishaps.
- Conducted routine inspections to check quality and compliance with established specifications.
- Set up machining, performed required maintenance and made adjustments to machines.
Assistant Case Manager
HRDI
06.2022 - 03.2023
- Coordinated community integration activities for clients, teaching life skills and independent living skills necessary for succeeding in permanent housing.
- Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
- Maintained up-to-date and accurate contacts and progress note records.
- Attended regularly scheduled case management and staff meetings.
- Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
Driver
McDowell transportation
02.2020 - 06.2022
- Pick clients up from their residence and safely drive them to their medical facility
- Ensure all client medication was correct prior to returning them to their home.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Cook
Uwoods Sweet Shop
08.2018 - 12.2019
- Communicated closely with servers to fully understand special orders for customers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Cashier
Uwoods sweet shop
12.2017 - 08.2019
- Distribute change accurately and efficiently
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Handle returns and refunds as necessary and answer customer questions as they arise.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Crete-Monee High School
Crete, IL05.2020
Skills
- High-energy attitude
- Multi-Task Management
- Customer Service
- Complaint Handling
- Problem Resolution
- Courteous demeanor
- Problem-solving abilities
Timeline
Line Leader
RQA
03.2023 - Current
Assistant Case Manager
HRDI
06.2022 - 03.2023
Driver
McDowell transportation
02.2020 - 06.2022
Cook
Uwoods Sweet Shop
08.2018 - 12.2019
Cashier
Uwoods sweet shop
12.2017 - 08.2019
High School Diploma -
Crete-Monee High School
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