Malayza Webber
Wheaton
Summary
Results-driven professional with extensive experience in program management and team collaboration within correctional settings. Adept at enhancing safety protocols and maintaining accurate records, contributing to a secure environment and operational success.
Overview
8
8
years of professional experience
Work History
Correctional Specialist
Geo Group Inc
Aurora
11.2025 - Current
- Resolved conflicts to ensure a safe environment for inmates and staff.
- Attended training on safety protocols and emergency procedures to enhance operational readiness.
- Communicated effectively with team members to ensure operational efficiency.
- Implemented programs designed to reduce recidivism among released offenders.
- Organized and updated records related to inmate movement, program participation, and disciplinary actions to improve record-keeping accuracy.
- Managed placement of offenders on house arrest in field operations.
Call Representative/Team Leader
Geo Group Inc
Aurora
07.2020 - 11.2025
- Managed incoming and outgoing calls from participants, sheriffs, investigators, and victims to ensure effective communication.
- Directed enforcement of Cook County house arrest regulations.
- Managed high-volume calls while maintaining professional communication standards.
- Worked with team members to enhance call handling processes, improving overall response times.
- Addressed customer complaints by diagnosing issues and implementing solutions to improve satisfaction.
- Trained new representatives on call protocols and customer service best practices.
- Organized breaks and assignments to maintain workflow efficiency.
Shift Manager
McDonald's
Aurora
10.2017 - 06.2020
- Supervised daily operations to ensure smooth workflow and productivity.
- Trained new staff on company policies and safety procedures.
- Managed inventory levels and coordinated supply orders to ensure availability of products.
- Resolved customer complaints with professionalism and urgency.
- Scheduled shifts to optimize staff coverage and service quality.
- Managed daily cash intake by counting out registers and tabulating profits.
- Cultivated positive working relationships with staff, customers, and vendors to enhance collaboration and service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Coached and guided team members to enhance skills and contribute to overall team success.
- Enforced safety standards throughout the store including proper use of equipment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
Education
High School Diploma -
East Aurora High School
Aurora, IL06-2020
Some College (No Degree) - Criminal Justice
Rasmussen University
Michigan Center, MISkills
- Correctional facility procedures
- Criminal justice
- Safety compliance
- Risk assessment
- Program management
- Data management
- Inventory management
- Operational efficiency
- Documentation and reporting
- Dispatch
- Team collaboration
- Workflow management
- Time management
- Conflict resolution
- Problem solving
- Effective communication
- Training and mentoring
- Coaching
- Mentoring
- Team building
- Team assessment
- Team Check-ins
- Constructive feedback
- Attention to detail
- Customer relationship management
- Mentoring
- Inventory control
- Safety
- Leadership development
- Analytical thinking
- Critical thinking
- Problem-solving
- Complaint handling
- Complaint handling
- Mentoring
- Relationship building
Languages
Spanish
Limited
Sign Language
Limited
Timeline
Correctional Specialist
Geo Group Inc
11.2025 - Current
Call Representative/Team Leader
Geo Group Inc
07.2020 - 11.2025
Shift Manager
McDonald's
10.2017 - 06.2020
High School Diploma -
East Aurora High School
Some College (No Degree) - Criminal Justice
Rasmussen University