Malak Maali
New Lenox
Summary
Results-driven and versatile professional with experience in banking, retail management, sales, video editing, and insurance services. Known for delivering exceptional customer service by building strong client relationships, understanding individual needs, and providing tailored solutions that drive satisfaction and loyalty. Proven ability to manage operations, lead teams, and exceed sales goals in fast-paced environments. Skilled at resolving customer concerns efficiently while maintaining a positive and professional experience. Strong communication and interpersonal skills, combined with technical proficiency in video editing and digital tools, and a creative approach to content production and branding. Committed to enhancing the customer experience while supporting organizational success.
Overview
7
7
years of professional experience
Work History
Video Editor
Yasmeen Haleem Studio
Orland Park, IL
07.2025 - Current
- Edited raw footage into cohesive narratives using Adobe Premiere Pro.
- Edited video content for diverse client projects using industry-standard software.
- Managed multiple video editing projects simultaneously while meeting tight deadlines.
- Reviewed footage to select key scenes, ensuring smooth transitions for final edits.
- Enhanced audio quality and synchronized sound elements to enhance overall viewing experience.
- Created tailored video content for diverse clients, including corporate and entertainment professionals.
- Maintained organized project files and archives for easy access and retrieval.
- Worked remotely in a part-time role.
Personal Banker
Usbank
Bridgeview, IL
03.2024 - 10.2025
- Assisted clients with account inquiries and transaction processing.
- Managed daily operations to ensure compliance with banking regulations.
- Processed loan applications and conducted preliminary credit assessments.
- Educated clients on banking products and services to enhance financial literacy.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Assisted clients with account openings and service inquiries.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
- Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
- Used product knowledge and abilities to execute consumer loans and other services.
- Collaborated with team members to meet branch targets and objectives.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Reviewed client documentation and contracts for discrepancies and mistakes.
Insurance Agent
Assurance Total Protection
Midlothian, IL
01.2024 - 03.2024
- Provided clients with insurance policy options based on individual needs.
- Assisted clients in completing insurance applications and necessary documentation.
- Educated clients about coverage details and risk management strategies.
- Developed and maintained strong client relationships through effective communication.
- Collaborated with underwriters to assess client risk profiles accurately.
- Resolved client inquiries and issues promptly to ensure satisfaction.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
Sales Associate/Assistant Manager
Pandora Jewelry
Orland Park, IL
07.2019 - 12.2024
- Assisted customers in selecting and purchasing jewelry products.
- Maintained inventory levels and organized merchandise displays effectively.
- Supervised sales team to enhance customer engagement and satisfaction.
- Organized team meetings to discuss goals, strategies, and performance improvements.
- Developed marketing materials for product promotions and events.
- Managed social media accounts to enhance brand visibility and engagement.
- Processed cash transactions efficiently at retail locations.
- Maintained accurate cash drawers throughout shifts.
Education
Marketing And Managing
Moraine Valley Community College
Palos Hills, ILSkills
- Product knowledge
- Effective communication
- Team collaboration
- Customer engagement
- Problem solving
- Account management
- Customer relationship management
- Sales growth
- Cross-selling and upselling
- Operations management
- Cash handling
- Loan processing
Languages
Arabic
Full Professional
Timeline
Video Editor
Yasmeen Haleem Studio
07.2025 - Current
Personal Banker
Usbank
03.2024 - 10.2025
Insurance Agent
Assurance Total Protection
01.2024 - 03.2024
Sales Associate/Assistant Manager
Pandora Jewelry
07.2019 - 12.2024
Marketing And Managing
Moraine Valley Community College