MALAK ISA
Frankfort
Summary
Experienced skincare specialist with background in providing personalized care and treatments to clients, improving skin health through innovative techniques. Skilled in assessing client needs, recommending products, and performing various facial and body treatments. Demonstrated ability to enhance customer satisfaction and loyalty by creating customized skincare routines. Contributed to increased repeat business by delivering exceptional service and fostering positive client relationships.
Overview
4
4
years of professional experience
Work History
Licensed Esthetician
ULTA BEAUTY
Orland Park
11.2022 - Current
- Demonstrated the features and benefits of beauty products to clients
- Used testers and sampling to demonstrate product application
- Attended meetings to learn about new beauty products and trends
- Provided makeup, skin care, and hair care consultations to help customers with product decisions
- Shared expert product knowledge and demonstrated custom-fit solutions
- Created product recommendations for clients tailored to their specific skin type and condition.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Used peels and masks to improve appearance of client skin, customizing approaches based on client age and budget.
Sales Associate
KAY JEWELERS
Orland Park
08.2021 - 07.2022
- Strategic Selling
- Teamwork
- Time Management
- Building Customer Relationships & Loyalty
- Customer Service
- Problem Solving
Sales Associate
BATH AND BODY WORKS, LIMITED BRANDS
Orland Park
04.2021 - 08.2021
- Customer Service
- Retail
- Teamwork
- Problem Solving
- Stocking
- Product Recommendations
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
Education
Postsecondary Non Degree Award - Esthetics
G Skin And Beauty Institute
Oak Brook, IL01.2022
High School Diploma -
Lincoln Way East High School
Frankfort, IL01.2020
Skills
- Strategic Selling
- Teamwork
- Time Management
- Building Customer Relationships & Loyalty
- Retail
- Product Recommendations
- Great Communication Skills
- Facial treatments
- Client consultations
- Product demonstrations
Timeline
Licensed Esthetician
ULTA BEAUTY
11.2022 - Current
Sales Associate
KAY JEWELERS
08.2021 - 07.2022
Sales Associate
BATH AND BODY WORKS, LIMITED BRANDS
04.2021 - 08.2021
Postsecondary Non Degree Award - Esthetics
G Skin And Beauty Institute
High School Diploma -
Lincoln Way East High School
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