Malachi Richardson
Rockford
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Six Flags Hurricane Harbor. Proven ability to enhance guest satisfaction through effective teamwork and meticulous attention to health and safety compliance. Adaptable and reliable, consistently delivering outstanding results in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Park Service Member
Six Flags Hurricane Harbor
Rockford, IL
04.2025 - 09.2025
- Maintained cleanliness and organization of assigned areas, adhering to safety standards and protocols.
- Followed established procedures for sanitizing surfaces and restocking supplies efficiently.
- Maintained cleanliness and organization of designated areas to ensure a hygienic environment.
- Collaborated with team members to complete daily cleaning tasks within designated timeframes.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Emptied trashcans and transported waste to collection areas.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Managed time efficiently in order to complete all tasks within deadlines.
- Collaborated with team members to execute daily operational tasks efficiently and effectively.
- Provided support during peak hours, enhancing service delivery and guest satisfaction levels.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Led collaborative efforts to achieve unit goals and maintain high standards of performance.
Food and Beverage Server
Six Flags Hurricane Harbor
Rockford, IL
05.2024 - 09.2024
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
- Collaborated with kitchen staff to maintain accurate inventory levels and prompt service.
- Handled cash transactions accurately, processing payments with attention to detail.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
- Maintained cleanliness and organization of dining areas, contributing to overall guest experience.
- Adapted quickly to changing demands during peak hours, ensuring seamless service flow.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Dual Credit -
Rock Valley College
Rockford, ILHigh School Diploma -
Home-schooled
Rockford, IL05-2026
Skills
- Teamwork and collaboration
- Customer service
- Verbal and written communication
- Relationship building
- Flexible schedule
- Health and safety compliance
- Strong work ethic
- Willingness to learn
- Teamwork and loyalty
- Time management
- Attention to detail
- Multitasking
- Works Well Under Pressure
- Reliability
Certification
- Illinois Food Handler Training
- Six Flags Hurricane Harbor
- May 2024-September 2024
- Certification number IL261986
- Expires 5/04/2027
Timeline
Park Service Member
Six Flags Hurricane Harbor
04.2025 - 09.2025
Food and Beverage Server
Six Flags Hurricane Harbor
05.2024 - 09.2024
Dual Credit -
Rock Valley College
High School Diploma -
Home-schooled