Summary
Overview
Work History
Education
Skills
Timeline
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MaKyla Brown

Chicago

Summary

Highly motivated customer service specialist with over 8 years of experience in resolving complex customer inquiries. Skilled in multitasking as an administrative assistant, efficiently handling a high volume of clerical projects with accuracy and professionalism. Proven track record of providing exceptional customer service and ensuring satisfaction. Strong problem-solving skills and ability to adapt to changing situations while maintaining a positive attitude.

Overview

8
8
years of professional experience

Work History

Teller

Associate Currency Exchanges
12.2022 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Patient Care Technician

DaVita Dialysis Corporation
04.2022 - 12.2022
  • Demonstrated effective communication skills to coordinate with healthcare team and provide compassionate patient support.
  • Operated electronic health record systems to efficiently document patient information and manage care plans.
  • Administered point-of-care testing devices to perform blood glucose checks and other diagnostic tests.
  • Prepared and maintained patient rooms by ensuring cleanliness, orderliness, and availability of necessary supplies.
  • Utilized vital signs monitoring equipment to measure and record patients' blood pressure, temperature, and heart rate.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.

Associate Banker

JPMorgan Chase
12.2020 - 04.2021
  • Ensuring financial transactions were completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements
  • Supported customers with traditional banking needs and complex service transactions putting the customers needs at the center of everything

Administrative Assistant/Receptionist

Land & Company
01.2019 - 12.2019
  • Performed all administrative duties to senior level accountants
  • Answered telephone calls and responded to email correspondence
  • Maintained appointment schedules
  • Completed data entry computer reports

Sales Associate

Marshalls
09.2016 - 12.2018
  • Greeted customers in a timely fashion while quickly determining their needs
  • Assisted customers with purchase selections based on their preferences
  • Responded to customer inquiries and requests promptly and efficiently
  • Problem-solved customer conflicts, merchandise availability, etc
  • Handled all monetary transactions (i.e
  • Cash, check, credit and debit cards)
  • Conducted closing cash drawer audits; created store deposits; and prepared cash drawers for the following day
  • Trained new hires on job responsibilities, store policy and procedures

Education

Esthetics -

Tricoci University of Beauty Culture
Bridgeview, IL
05.2020

HS Diploma -

GWENDOLYN BROOKS COLLEGE PREP
Chicago, IL
06.2017

Skills

  • Customer service
  • Sales
  • Receptionist
  • Data entry
  • Customer care

Timeline

Teller

Associate Currency Exchanges
12.2022 - Current

Patient Care Technician

DaVita Dialysis Corporation
04.2022 - 12.2022

Associate Banker

JPMorgan Chase
12.2020 - 04.2021

Administrative Assistant/Receptionist

Land & Company
01.2019 - 12.2019

Sales Associate

Marshalls
09.2016 - 12.2018

Esthetics -

Tricoci University of Beauty Culture

HS Diploma -

GWENDOLYN BROOKS COLLEGE PREP

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MaKyla Brown