Maksymilian Matula
Hawthorn Woods ,IL
Summary
Proven leader in fast-paced environments, notably with Five Guys and currently at Starbucks, where I enhanced team performance and reduced employee turnover by fostering a positive atmosphere and implementing effective training programs. Skilled in cash handling and conflict resolution, I excel in operations management and continuous improvement, driving service excellence and optimizing inventory control.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
05.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Shift Manager
Five Guys
10.2023 - 05.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Shift Leader
Five Guys
11.2022 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Crew Memeber
Five Guys
01.2022 - 11.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Science - Finance
DePaul University
Chicago, IL06.2027
Bachelor of Science - Economy
DePaul University
Chicago, IL06.2027
High School Diploma -
Adlai E Stevenson
Lincolnshire, IL05.2023
Skills
- Staff Management
- Cash handling expertise
- Training and mentoring
- Inventory control and record keeping
- Operations Management
- Conflict resolution techniques
- Continuous Improvement
- Employee Training
- Staff Development
Languages
Polish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
05.2024 - Current
Shift Manager
Five Guys
10.2023 - 05.2024
Shift Leader
Five Guys
11.2022 - 10.2023
Crew Memeber
Five Guys
01.2022 - 11.2022
Bachelor of Science - Finance
DePaul University
Bachelor of Science - Economy
DePaul University
High School Diploma -
Adlai E Stevenson
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