Makenzie Randle
Abingdon
Summary
Dynamic Service Manager with a proven record in enhancing customer satisfaction and team efficiency. Expertise in problem-solving, conflict resolution, and multitasking to drive operational success.
Overview
11
11
years of professional experience
Work History
Service Manager
Knoxville Bar and Grill
Knoxville, IL
10.2023 - 02.2026
- Oversaw daily operations to enhance customer satisfaction and service efficiency.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented process improvements to streamline workflows and reduce wait times.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Developed training materials for new hires, enhancing onboarding experience.
- Resolved customer complaints effectively, improving retention rates and loyalty.
- Coordinated special events, increasing revenue through targeted promotions and superior service delivery.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
General Manager
Casey General Store
Abingdon, IL
09.2021 - 04.2023
- Oversaw daily operations to ensure efficient store management and customer satisfaction.
- Developed and implemented inventory control processes, reducing stock discrepancies.
- Trained and mentored staff on best practices in customer service and operational procedures.
- Analyzed sales data to optimize product placement and enhance promotional strategies.
- Streamlined supply chain operations, improving vendor relationships and delivery timelines.
- Managed budgeting and financial reporting, ensuring adherence to fiscal targets.
- Enhanced store merchandising strategies, increasing visibility of key products for improved sales performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Restaurant Shift Manager
Sirloin Stockade
Galesburg, IL
05.2015 - 04.2021
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members, fostering a collaborative work environment.
- Managed inventory levels and supply orders to minimize waste and control costs.
- Implemented staff scheduling to optimize labor efficiency during peak hours.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Coordinated with kitchen staff to ensure timely food preparation and quality standards.
- Developed training materials for new hires, streamlining onboarding processes for efficiency.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Monitored employee food handling, safety and uniform requirements.
Education
High School Diploma -
Galesburg High School
Galesburg, IL05-2016
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- 10 Years of Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Workflow management
- Documentation and reporting
- Crew leadership
Timeline
Service Manager
Knoxville Bar and Grill
10.2023 - 02.2026
General Manager
Casey General Store
09.2021 - 04.2023
Restaurant Shift Manager
Sirloin Stockade
05.2015 - 04.2021
High School Diploma -
Galesburg High School