Makenzie Perez
Springfield
Summary
Hard working, dependable, and friendly professional seeking a position with an opportunity to be a contributor to the overall success of an organization. Recognized for the ability to work as a team player in a fast paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Assistant
Advanced Dental Care of Springfield
Springfield, IL
10.2024 - Current
- Greets patients upon arrival, making sure to make them feel welcome, and guiding them through the check-in process.
- Answers telephone calls to answer any questions or concerns.
- Complies with HIPAA guidelines and regulations for confidential patient data.
- Collects payment from patients and answering any questions they have regarding insurance coverage.
- Assures timely verification of insurance benefits prior to patient procedures or appointments.
- Makes contact with insurance carriers to discuss policies and individual patient benefits.
- Sends insurance pre-authorizations to enable timely patient procedures.
- Educates patients on their insurance benefits, helping them understand coverage options and financial responsibilities.
BANKING ADVISOR
IECU
Springfield, IL
08.2022 - 10.2024
- Promptly answered any calls and questions that members had regarding their accounts
- Provided guidance to our members through complex scenarios, such as fraud or hardships, and offered advice and solutions
- Developed a strong understanding of banking products, policies, and procedures
- Cross trained in various departments to better serve our members
RV SALESMAN
Camping World
Springfield, IL
06.2022 - 07.2022
- Active listening and good product knowledge to find an RV that fits the customer's needs and wants
- Ability to follow processes to ensure that the completion of a sale runs smoothly
- Built customer loyalty by following up with customers after completed sales
BUSINESS DEVELOPMENT REPRESENTATIVE
Camping World
Springfield, IL
07.2021 - 06.2022
- Acted as first point of contact and set appointments for clients to come in and look at RV's
- Worked with various departments within the store to better aid the customers and their needs
- Assisted customers by answering their questions and responding to inquiries
Education
High School Diploma -
Herscher High School
Herscher, ILLincoln Land Community College
Springfield, ILSkills
- Time Management
- Clear Communication
- Teamwork
- Client relationship building
- Attention to detail
- Problem-solving abilities
- Multitasking
Certification
- Certified Notary Public
- Certified Bank Secrecy Act Compliance Specialist
Timeline
Business Assistant
Advanced Dental Care of Springfield
10.2024 - Current
BANKING ADVISOR
IECU
08.2022 - 10.2024
RV SALESMAN
Camping World
06.2022 - 07.2022
BUSINESS DEVELOPMENT REPRESENTATIVE
Camping World
07.2021 - 06.2022
Lincoln Land Community College
High School Diploma -
Herscher High School