MaKenna Scott

Work as a one-on-one aide with a non-verbal, dependent student

• Facilitated social skill development through targeted group activities designed to encourage cooperation and effective communication among peers.
• Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
• Maintained positive attitude and affirmatively communicated with each student.
• Utilized assistive technology tools to facilitate communication and increase accessibility for all students.

Daily activities include:

• Changing
• Feeding
• Assisted Walking
• One-on- one learning

• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for patients.
• Strictly followed sanitation and hospital guidelines
• Promoted a positive work environment through effective communication with colleagues and supervisors.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Developed and maintained positive relationships with patients to enhance service.

• Gained a lot of knowledge in management
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Participated in training programs to enhance product knowledge and customer service skills.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

• Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
• Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Tracked substitutions and informed customers of changes.
• Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
• Helped customers locate products and checked store system for merchandise at other sites.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Consistently met deadlines and quality goals for accuracy and timeliness.