Makenna Heffernan
Mokena
Summary
Compassionate Registered Nurse skilled in medication administration, patient education, and effective communication. Dedicated to enhancing patient outcomes through thorough documentation and team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Nurse
Silver Cross Hospital
New Lenox, IL
08.2025 - Current
- Administers medications and treatments according to established protocols and patient care plans.
- Assists in patient education regarding health management and post-discharge instructions.
- Collaborates with multidisciplinary teams to optimize patient outcomes and enhance care delivery.
- Documents patient information accurately in electronic health records to ensure compliance with regulations.
- Facilitates therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Customer Service Associate
Walgreens
Mokena, IL
11.2019 - 06.2024
- Mentored junior staff on effective communication techniques to improve customer interactions.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Education
Bachelor of Science - Nursing
Olivet Nazarene University
Bourbonnais, IL05-2025
Skills
- Medication administration
- Family education
- Team coordination
- Insulin medication assistance
- Patient assessments
- Documentation and charting
- Patient education and counseling
- Patient and family advocacy
Certification
- CPR/BLS Certified
Timeline
Registered Nurse
Silver Cross Hospital
08.2025 - Current
Customer Service Associate
Walgreens
11.2019 - 06.2024
Bachelor of Science - Nursing
Olivet Nazarene University