Makayla Foley
Collinsville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.Very good customer service skills and builds actual relationships with customers.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Customer Service Manager
Collinsville Dairy Freeze
Collinsville
02.2022 - Current
- Managed daily operations of customer service team.
- Trained staff on best practices for customer interaction and service excellence.
- Developed training materials to enhance employee skills and knowledge retention.
- Deal with money and how it goes into/out of drawers
- Deal with and solve any complications involving customers and or employees
- Demonstrated excellent communication skills in resolving product and consumer complaints.
In-Home Nanny
Nannying and Babysitting
Edwardsville
11.2024 - 02.2026
- Supervised children's daily activities and ensured safety during playtime.
- Prepared nutritious meals and snacks tailored to children's dietary needs.
- Organized educational games and activities to promote learning and development.
- Picked up children from school and did after school activities with them.
- Communicated regularly with parents about children's progress and behavior.
- Maintained a clean, organized environment that encouraged exploration and creativity.
Education
Collinsville High School
Collinsville, IllinoisSkills
- Customer relationship management
- Employee training
- Conflict resolution
- Staff scheduling
- Financial handling
- Team leadership
- Time management
- Problem solving
- Decision making
- Active listening
- New hire training
- Relationship building
- Cash handling
Languages
English
Full Professional
Certification
- Certified Food Protection Manager
Timeline
In-Home Nanny
Nannying and Babysitting
11.2024 - 02.2026
Customer Service Manager
Collinsville Dairy Freeze
02.2022 - Current
Collinsville High School