Makayla Cvetkov
Evanston,IL
Summary
Relationship-driven professional with 9+ years of experience in medical aesthetics, plastic surgery, and hospitality. I thrive in client-facing roles where trust, connection, and communication drive results. Known for building genuine relationships that lead to long term loyalty, repeat business, and organic growth. I excel at identifying opportunities through attention to detail and align solutions to client needs. Experienced in partnering with providers, internal teams, and external brand partners to support growth, strengthen community presence, and drive business through meaningful connections.
Overview
11
11
years of professional experience
Work History
Practice Manager
Spaderma
Wilmette, IL
07.2023 - Current
- Address patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Facilitate communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Develop strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluate practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversee the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
- Enhance staff productivity by providing, outstanding support and regular performance evaluations which helped improve process flow and boosted efficiency.
- Spearhead initiatives aimed at improving community relations, including hosting pop ups at city festivals and sidewalk events to connect with our community.
- Cultivate a culture of continuous improvement. Motivated employees to be productive and engaged in work overall enhancing team morale.
- Accomplish multiple tasks within established timeframes.
- Work closely alongside 5 locations, encouraging collaboration and innovation.
- Foster partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Manage office budget, reducing unnecessary expenses and allocating funds for necessary improvements or purchases.
Patient Care Coordinator | Office Lead
Northwestern Plastic Surgery And The Med Spa
Chicago, IL
03.2022 - 03.2023
- Acted as main point of contact for brand representatives, patients, doctors and office staff by maintaining high levels of communication.
- Maintained accurate and detailed inventories to keep sufficient supplies in office and placed orders as needed.
- Used quick response and dynamic service skills to build relationships with patients, improving our customer retention rate.
- Drafted concise and accurate reports detailing trends in sales for upper management and use in strategic planning.
- Cross-trained existing employees to maximize team agility and performance.
Host Manager
Hubbard Inn / 8 Hospitality
08.2021 - 01.2022
- Monitored customer satisfaction through table touching, floor presence, high-quality customer service, and responding to customer inquiries.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Liaised with senior management to attract, develop and retain staff.
- Maintained customer loyalty to venue with expert and immediate handling of complaints and any issues that were presented.
Patient Coordinator
OVME
11.2020 - 10.2021
- Aided in development and betterment of patient management and workflow processes.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
Lead Patient Coordinator
Cosmedic Clinic
03.2016 - 03.2020
- Increased patient retention by providing exceptional customer service and addressing concerns with empathy and professionalism.
- Improved office efficiency by organizing and maintaining patient records, ensuring accurate information for providers.
- Enhanced patient experiences by creating a welcoming environment through diligent attention to detail and individualized care.
- Collaborated with practice manager to maintain daily operations.
Invoicing Supervisor
Redwood Logistics
10.2014 - 03.2018
- Managed invoicing and payment processing operations.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Trained and mentored new team members on accounts payable systems and policies to build cohesive groups and promote operational performance.
Skills
- Consultative Selling
- Relationship building & rapport development
- Client retention & loyalty strategies
- Trust-based communication
- Needs assessment & solution matching
- Customer journey optimization
- Microsoft Office proficient
Timeline
Practice Manager
Spaderma
07.2023 - Current
Patient Care Coordinator | Office Lead
Northwestern Plastic Surgery And The Med Spa
03.2022 - 03.2023
Host Manager
Hubbard Inn / 8 Hospitality
08.2021 - 01.2022
Patient Coordinator
OVME
11.2020 - 10.2021
Lead Patient Coordinator
Cosmedic Clinic
03.2016 - 03.2020
Invoicing Supervisor
Redwood Logistics
10.2014 - 03.2018