Results-driven operations leader with proven expertise in team collaboration, safety compliance, and staff training. Successfully optimized labor efficiency and implemented training programs that enhanced operational procedures.
Overview
6
6
years of professional experience
Work History
Assistant General Manager of Operations
Hilton Hotels Corporation
Chicago
11.2025 - Current
Managed staff schedules to optimize labor efficiency and service quality.
Implemented training programs for new employees in operational procedures.
Developed maintenance schedules to ensure facility readiness and safety compliance.
Security Shift Lead
Allied Universal Security Services
Chicago
03.2024 - 10.2025
Trained new staff on security procedures and emergency protocols.
Monitored surveillance systems to detect suspicious activities and behaviors.
Collaborated with law enforcement during investigations and incidents as needed.
Shift Leader
Amazon
Chicago
06.2021 - 03.2024
Supervised daily operations in fast-paced fulfillment center
Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
EMT-Basic
Superior Ambulance
elmhurst
05.2020 - 07.2022
Operated medical equipment, including defibrillators and oxygen delivery systems.
Assisted paramedics during patient assessment and transport processes.
Collaborated with healthcare professionals to ensure effective patient care transition.