Majka Klos
Schaumburg
Summary
Passionate Interior Architecture student with a creative and people-centered background shaped by experience in visual marketing and customer engagement. Has contributed to brand presence through social media content creation while also thriving in high-pressure, team-based service roles. Combines strong communication, adaptability, and design curiosity with a growing technical skill set in architectural and creative software.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Roselle, IL
09.2022 - Current
- Delivered exceptional customer service, enhancing overall guest satisfaction and loyalty.
- Operated espresso machines and brewing equipment, ensuring high-quality beverage preparation.
- Maintained cleanliness of workstations and equipment, adhering to health and safety standards.
- Assisted in training new baristas on product knowledge and operational procedures.
- Collaborated with team members to efficiently manage peak hours and optimize workflow.
Front Desk Assistant
SlimShapeStudio
Roselle, IL
01.2022 - 04.2024
- Managed daily front desk operations, ensuring efficient check-in and check-out processes.
- Trained new staff on operational procedures and customer service standards.
- Developed and implemented scheduling systems to optimize appointment bookings.
- Assisted in resolving client inquiries, enhancing overall customer satisfaction.
- Maintained accurate records of client interactions and transactions for reporting purposes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- In charge of social media marketing and brand promotions
Cashier
Deli4You
Schaumburg, IL
04.2021 - 09.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted with inventory management by restocking shelves and organizing merchandise.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance shopping experience.
- Handled cash drawer accurately, ensuring proper cash management throughout shifts.
- Trained new cashiers on operational procedures and customer service standards effectively.
Education
Bachelor of Arts - Interior Architecture
Columbia College
Chicago, IL05-2027
Associate of Arts - Architecture
William Rainey Harper College
Palatine, IL05-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Certification
AutoCAD Certificate
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Timeline
Barista
Starbucks
09.2022 - Current
Front Desk Assistant
SlimShapeStudio
01.2022 - 04.2024
Cashier
Deli4You
04.2021 - 09.2022
Bachelor of Arts - Interior Architecture
Columbia College
Associate of Arts - Architecture
William Rainey Harper College