Majd Jalal
Tinley Park
Summary
Dynamic Operation Manager with a proven track record at Centrans Truck Lines, enhancing workflow optimization and client relations. Spearheaded a team to elevate performance, integrating data analysis and risk management. Achieved high customer satisfaction through on time delivery and communication in all points of freight movement.
Overview
3
3
years of professional experience
Work History
DRAYAGE SPECIALIST
ENSURE TRUCKING INC
03.2024 - Current
- Streamlined intermodal coordination processes by implementing efficient communication channels and tracking systems.
- Provided exceptional customer support during all stages of the transportation process, addressing inquiries promptly.
- Maintained compliance with industry regulations and company policies through diligent oversight of shipping procedures.
- Managed a large volume of shipments while maintaining accuracy in documentation and data entry.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Managed and dispatched 5 trucks in both ports of Houston.
- Managed and dispatched 30 trucks in Chicago.
- Entered shipping information into computer system and estimated freight and postal rates.
Intermodal Coordinator
Centrans Truck Lines
02.2022 - 02.2024
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
- Maintained professional working relationships and promoted open lines of communication with staff
- Developed talented team, participating in hiring, coaching, and performance management processes
- Conducted regular audits of all shipping documents for accuracy prior to release of cargo
- Collaborated with different teams within the company to ensure efficient utilization of resources
- Coordinated closely with logistics providers on scheduling pickups and deliveries according to customer requirements
- Scheduled shipments through freight carriers or via ocean freight or air freight
- Communicated with clients to discuss shipping status and resolve issues during shipping
- Tracked delivery progress of shipments.
Freight Broker
Total Quality Logistics
06.2021 - 01.2022
- Prepared quotes for customers based on their shipping needs while adhering to company policies
- Collaborated with the sales team to generate new business opportunities while maintaining existing customer relationships
- Monitored performance metrics such as on-time deliveries, cost savings initiatives and customer satisfaction scores
- Managed customer accounts by ensuring accurate invoicing, payment terms, billing reconciliation and collections
- Maintained a high level of communication with all parties involved in the freight process.
Education
High School Diploma -
Amos Alonzo Stagg
Palos Hills, IL05.2019
Skills
- Financial Management
- Performance Monitoring
- Contract Management
- Data Analysis
- Logistics Oversight
- Workflow Optimization
- Process Improvement
- Team Leadership
- Business Development
- Client Relations
- Data Management
- Sales Presentations
- Cost Reduction
- Project Management
- Goal Setting
- Risk Management
- Inventory Control
- Logistics Management
Languages
Arabic
Professional Working
Timeline
DRAYAGE SPECIALIST
ENSURE TRUCKING INC
03.2024 - Current
Intermodal Coordinator
Centrans Truck Lines
02.2022 - 02.2024
Freight Broker
Total Quality Logistics
06.2021 - 01.2022
High School Diploma -
Amos Alonzo Stagg
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