Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mais Siaj

Mais Siaj

Chicago

Summary

Multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills. Offering 6+ years of experience. Successful working with customers to manage expectations and cultivate productive relationships. Hardworking, resourceful and dedicated to team successes.

Overview

7
7
years of professional experience

Work History

Senior Install Coordinator

Array Marketing
03.2023 - Current
  • Improved installation efficiency by streamlining processes and implementing best practices.
  • Enhanced customer satisfaction with timely and accurate installations for various projects.
  • Coordinated installation schedules, ensuring optimal use of resources and minimizing downtime.
  • Collaborated with sales team to provide accurate quotes and timelines for clients, resulting in increased client trust.
  • Managed installation logistics for large-scale projects, leading to successful completion within budget constraints.
  • Resolved any installation issues promptly, maintaining positive relationships with customers and vendors alike.
  • Established strong communication channels between the installation team and other departments, fostering better collaboration.
  • Developed a system for tracking project progress, allowing for quick status updates and immediate action when needed.
  • Maintained detailed records of all installations, providing a valuable resource for future reference and continuous improvement efforts.
  • Negotiated favorable contracts with vendors for materials and services, achieving cost savings without compromising quality.
  • Proactively identified potential roadblocks during the installation process and collaborated with team members to devise creative solutions.
  • Fostered a positive work culture by recognizing individual achievements, promoting collaboration, and encouraging ongoing professional development.
  • Created and maintained daily and weekly reports for upper management.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Supervised team of installers to complete work on time and to company standards.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Reviewed and studied blueprints to double-check installation and implementation project requirements.

Project Coordinator

Colony Display
11.2019 - 10.2022
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Assessed, monitored and reported on work progression.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.
  • Allocated resources and materials to respective departments to accommodate needs.
  • Introduced change improvement plans to achieve goals, methodologies and initiatives.
  • Liaised with project managers to evaluate project scope and define milestones and deadlines.
  • Prepared presentations for customers and staff members detailing project scope, progress and results.
  • Produced status reports for customers and senior management.
  • Managed work streams for both routine and special projects.
  • Handled portfolio of initiatives to support organization's goals.
  • Drove communication within high-performance, cross-functional organization to meet aggressive goals.
  • Established and maintained quality performance metrics to meet objectives.
  • Created and maintained project documentation to drive transparency with stakeholders.
  • Used control tools to update and monitor project schedules.
  • Collaborated with internal teams to develop project solutions resulting in on-time execution.
  • Increased product knowledge by staying up to date on product offerings, features and functionality.
  • Assisted project manager in drafting schedules and related documentation.
  • Served as point-of-contact to support order management, testing and reporting.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Conducted periodic inspections of job sites for quality and progress.
  • Led meetings with internal team members, consultants and contractors.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
  • Managed entire project life cycle from initial concept through final delivery.
  • Set project schedules and oversaw milestones for duration of project.

Customer Service Representative

Extended Stay America
01.2017 - 10.2019
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Exceeded company productivity standards on consistent basis.
  • Organized client contracts, records and reports to strengthen traceability.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Improved customer service wait times to mitigate complaints.
  • Set up and activated customer accounts.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Explained benefits, features and recommendations to maximize client retention.
  • Made outbound calls to obtain account information.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Consulted with customers to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Education

Bachelor of Arts - Criminal Justice

Lewis University
Romeoville, IL
12.2021

Skills

  • Verbal and Written Communication
  • Customer Management
  • Time Management
  • Planning and Execution
  • Detail Oriented
  • Project Lifecycle
  • Performance Monitoring
  • Schedule Management
  • Deadline Adherence
  • Continuous Improvement
  • Conflict Resolution
  • Project Coordination
  • Flexible and Adaptable
  • Microsoft Office
  • Relationship Building
  • Decision Making
  • Data Collection
  • Customer Service
  • Attention to Detail
  • Task Prioritization
  • Problem-Solving
  • Installation Scheduling
  • Client Relations
  • Scheduling Coordination
  • Schedule Preparation

Timeline

Senior Install Coordinator

Array Marketing
03.2023 - Current

Project Coordinator

Colony Display
11.2019 - 10.2022

Customer Service Representative

Extended Stay America
01.2017 - 10.2019

Bachelor of Arts - Criminal Justice

Lewis University

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Mais Siaj