Maira Rojo
Maywood
Summary
Experienced customer service professional with a proven track record of fostering teamwork, delivering results, and optimizing team performance. Proficient in conflict resolution and effective communication. Known for reliability and adaptability, ensuring smooth operations and high levels of customer satisfaction in fast-paced settings. Ready to take on leadership responsibilities and provide support to drive team success beyond expectations.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
Local 24 Banquet Room
08.2019 - Current
- Established long term relationships with outside vendors, such as florists and restaurants in order to provide guests with valuable discounts.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
Customer Service Representative
Darwill, Inc
08.2022 - 09.2024
- Control computerized credit database systems and ensure accurate inventory data in computer systems.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.+
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Performed data entry and maintained accurate records of materialsConvert DWG files to PDF format; scan files and electronically store into various databases.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Phone Clerk
Schmid Tool & Engineering Corp
01.2020 - 04.2022
- Assistant with general accounting function and maintained journals proofreading documents and maintaining the filing system.
- Supported sales team by providing accurate product information and pricing details to potential customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Assisted in the resolution of billing issues, leading to increased on-time payments from customers.
- Adapted quickly to changes in policies/procedures while maintaining high-quality service standards.
- Demonstrated excellent problem-solving skills when handling complex customer inquiries or complaints.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Support Specialist
Lee’s LLC
03.2016 - 01.2019
- Worked with and communicated with residents, and tenants daily managed renewal process and with the property manager to establish annual renewal increases.
- Process leases and all required documentation from move in to move out to ensure all records are complete and accurate.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Education
Triton College
06.2022
Skills
- Sales operations
- Team building and leadership
- Multitasking and organization
- Data entry, document verification
- Project Scheduling & Execution
- Team Leadership & Development
- Custom Software & Production
- Call center experience
- Verbal and written communication
- Problem-solving abilities
- Adaptability and flexibility
- Bilingual proficiency
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Darwill, Inc
08.2022 - 09.2024
Phone Clerk
Schmid Tool & Engineering Corp
01.2020 - 04.2022
Customer Service Supervisor
Local 24 Banquet Room
08.2019 - Current
Customer Support Specialist
Lee’s LLC
03.2016 - 01.2019
Triton College
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