MAIKOL OROPEZA

“Dedicated Lead Security Professional with extensive experience ensuring the safety and security of immigrant shelters. Skilled in implementing and enforcing security protocols, managing crisis situations, and maintaining a safe environment for residents and staff. Adept at working in culturally diverse settings, fostering trust, and addressing security concerns with professionalism and discretion. Committed to upholding the well-being of vulnerable populations while supporting the mission and operations of the shelter

• Monitoring entry and exit points
• Ensuring the safety of residents and staff
• Responding to emergencies
• Enforcing shelter rules
• Maintaining a secure environment
• Conducting regular patrols or checks of the premises

Experienced Shelter Support Staff dedicated to assisting immigrant populations in navigating transitional housing and support services. Skilled in providing compassionate care, crisis management, and effective communication in culturally diverse environments. Committed to fostering a safe and supportive atmosphere while addressing individual needs and promoting community integration.

• Provide direct support and assistance to immigrant clients in a transitional housing setting.

• Offer crisis intervention and emotional support to individuals facing homelessness and other challenges.

• Assist with the intake process, ensuring clients are informed about shelter policies and available services.

• Coordinate with community resources to connect clients with legal, medical, and social services.

• Maintain accurate records of client interactions, progress, and referrals.

• Foster a safe, inclusive, and supportive environment for individuals and families.

• Monitor shelter conditions and ensure compliance with safety and security protocols.

• Advocate for clients, helping them navigate systems and access necessary support services.

• Collaborate with multidisciplinary teams, including case managers, counselors, and external service providers, to develop and implement individualized support plans.

• Address challenges and obstacles faced by the team
• Work with team members to identify solutions and implement necessary changes
• Inspire and motivate team members to achieve their best performance
• Recognize and reward individual and team accomplishments
• Implement changes to enhance team efficiency and effectiveness
• Guide the team through transitions and organizational changes

• Supervised and directed temporary staff for Pilgrim’s, ensuring efficient operations and workforce management. Organized accommodations for employees at designated hotels, coordinated room assignments, and addressed housing needs. Calculated and managed work hours for all assigned staff, ensuring accurate record-keeping and compliance with company policies. Demonstrated strong organizational and leadership skills by maintaining smooth workflows and providing support to team members to meet operational goals.
• Provide leadership and guidance to team members
• Set clear expectations and goals for the team
• Hired and trained the most qualified employees for the roles according to the project's tasks
• Address conflicts and disputes within the team in a fair and timely manner

Served as a COVID-19 Response Supervisor at a shelter for unaccompanied immigrant minors in El Paso, Texas. Oversaw rapid response protocols to address COVID-related incidents, ensuring the health and safety of children residing in the facility. Coordinated with healthcare providers and shelter staff to implement preventive measures, manage isolation procedures, and provide support to affected individuals. Demonstrated strong leadership in high-pressure situations, maintaining a safe environment while adhering to health guidelines and shelter policies. Committed to the well-being and care of vulnerable populations during a critical time.

• Lead and supervise a team of COVID response personnel, ensuring clear communication and coordination among team members
• Allocate resources effectively to ensure the team has the necessary tools, equipment, and materials to carry out their responsibilities
• Implement monitoring systems to track the team's progress and effectiveness in responding to COVID-19

Worked in a shelter dedicated to assisting Afghan immigrants, providing essential support to individuals and families during their resettlement process. Responsibilities included coordinating resources, addressing immediate needs, and fostering a safe and welcoming environment for residents. Collaborated with interdisciplinary teams to deliver culturally sensitive services, including housing arrangements, access to healthcare, and connection to community resources. Demonstrated a strong commitment to supporting vulnerable populations and facilitating their transition to stability.

• Collaborating with external agencies, volunteers, and community resources to secure essential services like food, medical care, and job assistance for residents
• Ensuring the cleanliness and orderliness of the shelter, which may involve organizing living spaces, common areas, and facilitating repairs when necessary
• Implementing and enforcing safety measures to create a secure environment, including monitoring access, addressing conflicts, and conducting emergency drills

• Worked during the pandemic in SAN QUINTIN prison providing general janitorial services

• Worked during the pandemic in a military base shelter in San Diego providing janitorial services to passengers from covid-quarantined cruise ships coming from foreign countries