Maia Powell
Chicago
Summary
Professional host skilled in enhancing guest experiences and leading teams to meet service standards. Focused on effective communication and adaptability in high volume environments. Proficient in managing reservations and coordinating events, ensuring efficient operations while fostering positive guest interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Host
Stetson’s Modern Steak & Sushi
Chicago, IL
07.2022 - Current
- Politely greeting guests as they enter, enthusiastically engaging with them
- Managing reservations in high volume, keeping track of the waitlist and tables
- Supported servers and facilitated guest interactions to enhance dining experience.
- Monitored guest needs and provided personalized assistance, ensuring a comfortable stay.
- Analyzed food and beverage menu to provide tailored recommendations to guests.
- Experience in using OpenTable for reservations and floor planning, setting up seating chart for proper rotation
- Answering phones using appropriate etiquette, confirming large reservations for the day and responding to voicemails
- Ability to work in a fast paced environment
Supervisor
Bennison’s Bakery
Evanston, IL
08.2019 - 06.2022
- Evaluated performance and provided feedback to employees
- Coordinated task completion among team members to ensure smooth workflow and resolved conflicts with customers or staff.
- Mentored new employees and guided them through training to support their onboarding.
- Assisted customers and fostered an enthusiastic environment to enhance satisfaction.
- Demonstrated barista skills: prepared espresso shots, specialty drinks, and drip coffee
- Restocked inventory shelves with products to ensure availability for customers. and executed a strong knowledge of the products
- Answering phones and taking orders on the computers, working with POS software, and operating a cash register
Education
High School -
Evanston High School Township
Evanston, IL05-2020
Skills
- Exceptional Communication
- Reservation Management
- Fine Dining Experience
- Food Safety Compliance
- Detail Oriented
- Team Management
Certification
- Basset Certification
- Food ServeSafe
Languages
Good knowledge of Spanish
Timeline
Lead Host
Stetson’s Modern Steak & Sushi
07.2022 - Current
Supervisor
Bennison’s Bakery
08.2019 - 06.2022
High School -
Evanston High School Township
AWARDS
Honored Employee of The Month, Ambassador of the Week