Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mahogany Lofton

Chicago

Summary

Dynamic Loan Processor with proven expertise at Oxford Insurance Agency Group, excelling in legal communication and collaborative teamwork. Enhanced customer satisfaction through proactive issue resolution and meticulous loan processing. Skilled in performing thorough background checks, ensuring compliance and accuracy in all transactions. Committed to delivering exceptional service and fostering strong client relationships.

Overview

5
5
years of professional experience

Work History

Loan Processor

Oxford Insurance Agency Group
12.2023 - 10.2024
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Handled any conditions sent from underwriting departments.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.

Account Representative

Harris and Harris LTD
12.2019 - 11.2023
  • Processed client payments and updated accounts.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Analyzed accounts for delinquencies and other ongoing issues.

Education

High School Diploma -

Paul L Dunbar Vocational Highschool
Chicago, IL
06-2010

Skills

  • Performing thorough background checks
  • Legal communication
  • Loan processing
  • Collaborative teamwork

Timeline

Loan Processor

Oxford Insurance Agency Group
12.2023 - 10.2024

Account Representative

Harris and Harris LTD
12.2019 - 11.2023

High School Diploma -

Paul L Dunbar Vocational Highschool

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Mahogany Lofton