Summary
Overview
Work History
Education
Skills
Certification
Timeline
extracurricular & academic activities
Generic

Mah'kayla Carter

Country Club Hills

Summary

Professional customer care professional prepared for senior-level responsibilities. Adept at resolving complex customer issues and enhancing service satisfaction. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in communication, problem-solving, and leadership.

Experienced with providing comprehensive care and support to elderly individuals. Utilizes effective communication and organizational skills to manage daily activities and personal care routines. Knowledge of fostering compassionate and safe environment, ensuring well-being and dignity of clients.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Security Officer

Manheim
08.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Assistant Manager

Express Clothing
03.2022 - 07.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Increased sales through effective merchandising strategies and targeted promotions.

Warehouse Worker

Amazon
04.2021 - 07.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.

Education

Bachelor of Science - Pediatric Nursing

Rasmussen College
Mokena, IL
07-2027

High School Diploma -

Rich Central High School
Olympia Fields, IL
05-2021

Skills

  • Report writing

  • Incident reporting

  • Security guard license

  • Physical fitness

  • Emergency response

  • First aid and CPR certified

  • Customer care experience

  • Elder care experience

  • Multitasking Abilities

  • Organizational skills

  • Excellent communication

  • Certification in CPR and first aid

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Security Officer

Manheim
08.2023 - Current

Assistant Manager

Express Clothing
03.2022 - 07.2025

Warehouse Worker

Amazon
04.2021 - 07.2025

Bachelor of Science - Pediatric Nursing

Rasmussen College

High School Diploma -

Rich Central High School

extracurricular & academic activities

  • Rich Township Girls Basketball Team (2017-2021)
  • Rich Township Track and field Team +AAU Track (2017-2021)

     Team illinois and Zephers

  • Rich Township Mighty Marching Machines

       Drumline (tenor drum 2018-2021)

      Bud Billiken parade-Mardi Gars Parade NOLA


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Mah'kayla Carter