Mahalakshmi Ashok Kumar
Yorkville
Summary
Dynamic Scrum Master with extensive experience in facilitation, stakeholder management, and continuous improvement. Proven ability to coach teams, enhance collaboration, and drive agile methodologies for successful project outcomes. Results-driven Infrastructure Specialist with a strong background in server management and virtualization. Expertise in technical support and team leadership, focused on optimizing IT operations and delivering high-quality infrastructure solutions. Certified Scrum Master with background in managing cross-functional teams to deliver complex projects within set timelines. Demonstrated skill in facilitating daily scrums, sprint planning, and backlog grooming while collaborating with product owners to align team efforts towards business goals. Committed to improving team efficiency, enhancing communication, and promoting a culture of continuous improvement. Successfully steered previous organizations towards agile methodologies by fostering an environment of transparency and trust.
Overview
16
16
years of professional experience
6
6
Certifications
Work History
Scrum Master
Tata Consultancy Services Pvt Ltd
Hyderabad
06.2023 - Current
- Facilitated Scrum ceremonies to enhance team collaboration and communication.
- Monitored team performance, fostering accountability and continuous improvement initiatives.
- Managed stakeholder relationships to align project goals with business objectives.
- Led retrospective meetings to identify areas for process enhancement and team growth.
- Promoted a culture of transparency, encouraging open feedback among team members.
- Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
- Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
- Removed impediments and protected team members from interruptions and distractions to maximize productivity.
- Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
- Encouraged continuous process improvement initiatives through retrospectives.
- Documented new features and strategies as well as user stories and criteria for acceptance.
- Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
- Brought in additional project personnel and resources to meet demands.
- Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
Infrastructure Specialist
Tata Consultancy Services Pvt Ltd
Hyderabad
06.2014 - Current
- Managed server infrastructure and ensured optimal performance across multiple platforms.
- Collaborated with cross-functional teams to streamline IT operations and support initiatives.
- Provided technical support and troubleshooting for infrastructure-related issues.
- Conducted system audits to ensure compliance with industry standards and regulations.
- Trained junior staff on best practices in infrastructure management and maintenance.
- Documented processes and procedures to enhance knowledge sharing within the team.
- Maintained inventory records of all hardware components associated with the IT infrastructure.
- Installed new hardware components within existing server clusters while adhering to high availability standards.
- Managed VMware infrastructure to ensure optimal performance and reliability.
- Administered virtual machines and configurations for diverse applications and services.
- Implemented security measures to protect virtual environments from threats.
- Optimized resource allocation for improved system efficiency and performance.
- Provided technical expertise in the installation, configuration and maintenance of VMware ESXi and vSphere environments.
- Upgraded existing hardware to ensure compatibility with new versions of VMware products.
- Installation, configuration, maintenance, and troubleshooting of Red Hat servers. Upgrade of Red Hat servers.
- Installation, configuration, maintenance, and troubleshooting of Windows servers.
- Upgrade of Windows servers.
- Patching of Linux and Windows servers for different environments of the customers, like DEV, TEST, and PROD, using the BladeLogic Automation tool.
- Manual patching of Red Hat servers through Red Hat Satellite Server.
- Applying OS hardening on Windows and Red Hat servers to ensure security compliance.
- Performance tuning of the Linux and Windows servers.
- Using the Ansible tool for automation.
- Installation, configuration, maintenance, and troubleshooting of VMware vSphere ESXi hosts.
- Managing vCenter and ESXi-based activities: VM creation, snapshots, cloning, resource provision, HA, DRS, VLAN creation, and datastore creation.
- Updating the build of ESXi.
- Server management through ILO.
- Capacity Planning: Analyzing and Designing Capacity Forecast of the VMware Environment.
- Leading the migration team and coordinating their efforts to ensure a successful migration to Azure IaaS.
- Assessing and planning the migration process, including identifying and mitigating any risks.
- Providing guidance on Azure best practices, and ensuring that the migration adheres to security and compliance standards.
- ● Managing 5000+ VM’s with Linux and Windows OS using Remedy Ticketing tools
- ● Following the ITIL standards.
Senior Associate
Verity Knowledge Solutions
Hyderabad
07.2010 - 06.2014
- My current role consists of providing technical support 24/7 for infrastructure services.
- Provides the highest level of technical, proactive, and reactive customer support to Microsoft’s Mission Critical High-Availability Service customers.
- Thin Client Support.
- Support users with their day-to-day IT problems raised using the Remedy Ticketing System, Snow requests, chat, or telephonic requests.
- L1-L2 Support of Virtualization Technology – VMware, Citrix.
Installing and configuring a virtual machine. - Managing Virtual Machines through vCenter.
- Installing and configuring Windows Server 2003, Windows Server 2008 R2.
- User Access Management.
Configuring and managing email accounts on mobile devices, and supporting shared mailboxes. - Doing a quality check for newly built servers and releasing them to production.
- Decommissioning the servers as per the service request (SR).
- Raising CRs with the Change Management team for any activities performed on CR-required servers, such as patching, adding resources to VMs, and firmware upgrades on servers, etc.
- Coordinating with vendors for hardware part replacement, as well as server owners for the downtime window for any replacement activity.
- Adding resources like RAM and CPU for VMs as per SR request.
- Disk management of the VM as per the SR request.
Education
Bachelor's of Engineering - Computer Science
Chaitanya Bharthi Institute of Technology
Hyderabad06-2010
Skills
- Scrum facilitation
- Stakeholder management
- Continuous improvement
- IT infrastructure management
- Virtualization expertise
- Technical support
- Team leadership
- Coaching and mentoring
- IT infrastructure
- IT operations
Certification
Professional Scrum Master (PSM1)
Timeline
Scrum Master
Tata Consultancy Services Pvt Ltd
06.2023 - Current
Infrastructure Specialist
Tata Consultancy Services Pvt Ltd
06.2014 - Current
Senior Associate
Verity Knowledge Solutions
07.2010 - 06.2014
Bachelor's of Engineering - Computer Science
Chaitanya Bharthi Institute of Technology