Magnolia Carlson
Chicago
Overview
9
9
years of professional experience
Work History
Head of Artist Hospitality
House of Blues
06.2024 - Current
- Manages hospitality advances and shops all riders for shows coming to the venue in a timely and thorough manner
- Closely follows various hospitality show budgets and timelines to ensure artist and venue needs are met
- Facilitates multiple green rooms during a show to ensure that riders and meals are set and organized
- Creates positive interactions with artists and oversees night of green room staff to ensure that each band has a positive experience so that shows are executed flawlessly
Merch Selling
Freelance
01.2024 - Current
- Arrive early to set up tables, racks, displays, signage, and lighting.
- Unpack boxes of T-shirts, hoodies, posters, hats, CDs, etc. Organize items by size, style, and price for easy access. Set up POS (Point of Sale) system—card reader, cash box, QR codes, etc.
- Sell merchandise during event.
- Engage with fans/customers and answer questions. Help customers choose the right sizes or products. Handle cash, credit cards, mobile payments (Venmo, Square, etc.).
- Upsell items or offer bundle deals when possible. Count and record inventory before and after the event. Track sales accurately throughout the night. Notify the artist’s team or manager of low stock or sold-out items. Handle returns or exchanges if needed (based on policy).
Festival Artist Hospitality
Freelance
03.2025 - Current
- Work closely with artist relations team, managers and artist to coordinate travel, receive updates, or special requests.
- Work with hospitality department to ensure riders are fulfilled, changes can be made, and everything is up to standard.
- Follow a tight schedule to ensure artists ar3e on time for soundcheck, set times, meet and greets, press interviews and meals.
- Drive artists to various locations such as main stages, artist catering, dressing rooms or trailers, media tents, arrival/ departure points
Bartender/Restaurant Server
Various Locations
06.2017 - Current
- Crafted and served a diverse range of cocktails and beverages while ensuring quality standards.
- Managed bar inventory, including ordering supplies and reducing waste through effective tracking.
- Trained new staff on cocktail preparation, customer service protocols, and safety procedures.
- Developed creative seasonal drink menus to enhance customer engagement and boost sales.
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu knowledge and restaurant procedures to enhance team performance.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Hopkins High School
Minnetonka, MN06.2016
Skills
- Inventory & Staff Management
- 8 Years Front of House & Hospitality Experience
- Merch Selling
- Microsoft Word
- Microsoft Excel
- Guest relations management
- Budgeting and financial management
- Client relations
Timeline
Festival Artist Hospitality
Freelance
03.2025 - Current
Head of Artist Hospitality
House of Blues
06.2024 - Current
Merch Selling
Freelance
01.2024 - Current
Bartender/Restaurant Server
Various Locations
06.2017 - Current
High School Diploma -
Hopkins High School