Magdalene Kowal
Rock Falls
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Operations Specialist II
Schneider National Inc.
08.2023 - 03.2025
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Managed a team of drivers to ensure timely deliveries and adherence to safety protocols, promoting customer satisfaction.
Order Filler
Walmart Distribution Center 7024
09.2022 - 06.2023
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Checked inventory and selected products from specific locations based upon availability.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Collaborated with team members to complete timely orders and avoid delays.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
Bartender
Hammerheads
04.2021 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Insurance Auditor
Insurance Audit Service
04.2020 - 01.2022
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Synthesized data into comprehensive quarterly written reports for management.
- Examined claims forms and other records to determine insurance coverage.
Phlebotomist Technician
CGH Medical CEnter
06.2017 - 01.2020
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Packaged and shipped specimens to central lab daily.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ05.2010
High School Diploma -
Newman Central Catholic High School
Sterling, IL05.2002
Skills
- Shipping and Packaging
- Audit Inventory
- Alternative Transportation
- Inventory Recordkeeping
- Supply Chain Improvement
- Serve Customers
Timeline
Operations Specialist II
Schneider National Inc.
08.2023 - 03.2025
Order Filler
Walmart Distribution Center 7024
09.2022 - 06.2023
Bartender
Hammerheads
04.2021 - 08.2022
Insurance Auditor
Insurance Audit Service
04.2020 - 01.2022
Phlebotomist Technician
CGH Medical CEnter
06.2017 - 01.2020
Associate of Arts - Business
University of Phoenix
High School Diploma -
Newman Central Catholic High School
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