Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Magdalena Garcia

Elgin,IL

Summary

I am a leader with an outgoing attitude perfect for acting as liaison between members and the company. I pride myself in building strong member relationships that begin with listening to their needs. I’m determined to be an asset to any team by providing positive experiences and impressions for members.

Overview

8
8
years of professional experience

Work History

Member Care Center Representative

Alliant Credit Union
05.2022 - Current
  • Provide prompt customer service with a professional, patient, and friendly attitude
  • Manage member expectations and explain company policies when necessary
  • Politely address any customer complaints, escalating to management only when necessary
  • Identify issues, analyzed information and provided solutions to problems
  • Strengthened communication skills through regular interactions with others

Lead Licensed Massage Therapist

Hand And Stone Massage And Facial Spa
09.2017 - 05.2022
  • Provided clients with stress relief and detachment from their everyday life by performing relaxation techniques
  • Assessed client needs and identified muscle issues, medical conditions and contraindications before beginning session
  • Create relationships with client to maintain and grow business portfolio
  • Maintained client treatment records and designed long-term care programs for return customers
  • Supervising therapists, making sure protocols and procedures are being followed and are in uniform

Student Massage Therapist

Cortiva Institute
01.2017 - 05.2017
  • Completed rigorous 750 hour program
  • Performed 60 hands on student massages to general public
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to clients
  • Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records

Temp. Warehouse Clerk

Rollex Corporation
07.2015 - 02.2016
  • Filing completed orders as well as invoices
  • Create spreadsheets for unfinished orders using inventory availability
  • Inventory management, making sure inventory is updated
  • Skilled at working independently and collaboratively in a team environment

Education

LMT - Massage Therapy

Cortiva Institute
Crystal Lake, IL
05.2017

No Degree - General Studies

Elgin Community College
Elgin, IL
05.2013

High School Diploma -

Streamwood High School
Streamwood
05.2011

Skills

  • Bilingual - Read, write and speak both English and Spanish
  • Fast Learner - Able to create spreadsheets and understand information in a week or less
  • Multitasker - Able to perform under pressure
  • Computer – Knowledge of Microsoft Excel, Word and Outlook

References

  • Kristina B. - Ex-co-worker & Esthetician (847)476-2052
  • Sarah J. - Co-worker & MCC Senior (630)360-6055
  • Yolanda D. - Client (630)247-7862


Timeline

Member Care Center Representative

Alliant Credit Union
05.2022 - Current

Lead Licensed Massage Therapist

Hand And Stone Massage And Facial Spa
09.2017 - 05.2022

Student Massage Therapist

Cortiva Institute
01.2017 - 05.2017

Temp. Warehouse Clerk

Rollex Corporation
07.2015 - 02.2016

LMT - Massage Therapy

Cortiva Institute

No Degree - General Studies

Elgin Community College

High School Diploma -

Streamwood High School

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Magdalena Garcia