Magdalena Garcia
Elgin,IL
Summary
I am a leader with an outgoing attitude perfect for acting as liaison between members and the company. I pride myself in building strong member relationships that begin with listening to their needs. I’m determined to be an asset to any team by providing positive experiences and impressions for members.
Overview
8
8
years of professional experience
Work History
Member Care Center Representative
Alliant Credit Union
Chicago, IL
05.2022 - Current
- Provide prompt customer service with a professional, patient, and friendly attitude
- Manage member expectations and explain company policies when necessary
- Politely address any customer complaints, escalating to management only when necessary
- Identify issues, analyzed information and provided solutions to problems
- Strengthened communication skills through regular interactions with others
Lead Licensed Massage Therapist
Hand And Stone Massage And Facial Spa
Carol Stream, IL
09.2017 - 05.2022
- Provided clients with stress relief and detachment from their everyday life by performing relaxation techniques
- Assessed client needs and identified muscle issues, medical conditions and contraindications before beginning session
- Create relationships with client to maintain and grow business portfolio
- Maintained client treatment records and designed long-term care programs for return customers
- Supervising therapists, making sure protocols and procedures are being followed and are in uniform
Student Massage Therapist
Cortiva Institute
Crystal Lake, IL
01.2017 - 05.2017
- Completed rigorous 750 hour program
- Performed 60 hands on student massages to general public
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to clients
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records
Temp. Warehouse Clerk
Rollex Corporation
Elk Grove Village, IL
07.2015 - 02.2016
- Filing completed orders as well as invoices
- Create spreadsheets for unfinished orders using inventory availability
- Inventory management, making sure inventory is updated
- Skilled at working independently and collaboratively in a team environment
Education
LMT - Massage Therapy
Cortiva Institute
Crystal Lake, IL05.2017
No Degree - General Studies
Elgin Community College
Elgin, IL05.2013
High School Diploma -
Streamwood High School
Streamwood05.2011
Skills
- Bilingual - Read, write and speak both English and Spanish
- Fast Learner - Able to create spreadsheets and understand information in a week or less
- Multitasker - Able to perform under pressure
- Computer – Knowledge of Microsoft Excel, Word and Outlook
References
- Kristina B. - Ex-co-worker & Esthetician (847)476-2052
- Sarah J. - Co-worker & MCC Senior (630)360-6055
- Yolanda D. - Client (630)247-7862
Timeline
Member Care Center Representative
Alliant Credit Union
05.2022 - Current
Lead Licensed Massage Therapist
Hand And Stone Massage And Facial Spa
09.2017 - 05.2022
Student Massage Therapist
Cortiva Institute
01.2017 - 05.2017
Temp. Warehouse Clerk
Rollex Corporation
07.2015 - 02.2016
LMT - Massage Therapy
Cortiva Institute
No Degree - General Studies
Elgin Community College
High School Diploma -
Streamwood High School