Maegen Zappia
Wilmington
Summary
Dedicated professional with strong multitasking and customer service skills. Experienced in creating exceptional guest experiences and managing high-pressure situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/Server Manager
Dock Rotz Tavern
Minooka, IL
04.2025 - Current
- Attended to customer complaints to de-escalate and ensure guest satisfaction
- Problem solved intense high pressure situations in fast paced environment
- Provided exceptional customer service, enhancing guest experiences through personalized interactions
- Prepared and served a variety of beverages and food, ensuring quality and consistency.
Bartender/Server
Metro Grill and Bar
Joliet, IL
03.2023 - 04.2025
- Crafted and served a diverse range of cocktails to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area to ensure efficiency during peak hours.
- Engaged with customers, providing recommendations and building rapport for repeat business.
Bartender/Server
Barrel House Spirits
Dubuque, IA
04.2021 - 04.2023
- Memorized an extensive drink menu with 15-20 cocktails
- Collaborated with kitchen staff to coordinate timely service during busy shifts.
- Developed signature drink menu items based on seasonal ingredients and customer feedback.
Internship Student
Halfway House
Dubuque, IA
02.2021 - 05.2021
- Ensured compliance of sign in and sign out protocols of each resident for the facility
- Performed daily room checks with compliance of rules for the residency
- Interacted socially with residents using various games and activities
- Assisted facilitator with group therapy and substance abuse program
Volunteer
MercyOne Dubuque Medical Center, Behavioral Health Unit
Dubuque, IA
09.2019 - 05.2020
- Facilitated patient support through active listening and empathetic communication.
- Played memory skilled games with patients to provide companionship
- Accompanied patients on their daily physical exercise and activities
- Created bonds with patients to ease their difficult situations
Education
Bachelor of Science - Psychology
Aurora University
Aurora, IL12-2026
Associate of Arts - Psychology
Waubonsee Community College
Sugar Grove, IL07-2023
No Degree - Psychology
Loras College
Dubuque, IA12-2021
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Certification
CTI certifications
Timeline
Bartender/Server Manager
Dock Rotz Tavern
04.2025 - Current
Bartender/Server
Metro Grill and Bar
03.2023 - 04.2025
Bartender/Server
Barrel House Spirits
04.2021 - 04.2023
Internship Student
Halfway House
02.2021 - 05.2021
Volunteer
MercyOne Dubuque Medical Center, Behavioral Health Unit
09.2019 - 05.2020
Bachelor of Science - Psychology
Aurora University
Associate of Arts - Psychology
Waubonsee Community College
No Degree - Psychology
Loras College