Maegen Gatch
Darien
Summary
Event and Sales Manager with experience supporting in-store and off-site brand activations while maintaining a strong sales floor presence in a luxury retail environment. Known for delivering elevated guest experiences, driving revenue through clienteling, and representing brand values through community engagement and philanthropic partnerships. Detail-oriented, relationship-driven, and skilled at balancing logistics, sales, and service in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Assistant Event Manager
Kendra Scott
Skokie, IL
06.2023 - Current
- Supported planning and execution of in-store and off-site events, including brand activations, charity partnerships, private shopping parties, and community outreach events
- Collaborated with store leadership and corporate partners to align events with sales goals, marketing initiatives, and brand standards
- Built and maintained relationships with local influencers, nonprofit partners, and community organizations
- Acted as on-site event support and sales leader, assisting guests with styling, product education, and checkout during high-traffic events
Lead Hostess
Hampton School
Burr Ridge, IL
01.2020 - 06.2023
- Supervised daily operations, ensuring efficient guest seating and flow management
- Trained and mentored new hostesses on customer service standards and operational procedures
- Implemented improved seating arrangements to enhance guest experience and reduce wait times
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible
Retail Keyholder
Alex and Ani
Oak Brook, IL
09.2018 - 01.2020
- Supervised sales associates to ensure exceptional customer service and operational efficiency
- Managed store opening and closing procedures, maintaining security and compliance standards
- Trained new employees on product knowledge, sales techniques, and company policies
- Resolved customer inquiries and concerns promptly, fostering loyalty and positive experiences
Education
Associate of Arts -
College of DuPage
Glen Ellyn, IL06-2022
Skills
- Event Coordination
- Sales Floor Leadership
- Customer Experience
- Visual Merchandising
- Relationship Building
- Team Support & Training
Languages
Spanish
Limited Working
Timeline
Assistant Event Manager
Kendra Scott
06.2023 - Current
Lead Hostess
Hampton School
01.2020 - 06.2023
Retail Keyholder
Alex and Ani
09.2018 - 01.2020
Associate of Arts -
College of DuPage