Summary
Overview
Work History
Education
Skills
Timeline
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Madyson Ziegler

Madyson Ziegler

Chillicothe

Summary

Manager with extensive experience leading teams and optimizing sales and customer service operations across retail and support environments. Skilled in conflict resolution, customer engagement, team development, and process improvement. Proven ability to enhance customer satisfaction and drive sales growth through innovative strategies and excellent communication.

Overview

7
7
years of professional experience

Work History

Sales and Support

ATS
10.2024 - Current
  • Engage clients via phone and email, addressing inquiries to boost satisfaction and loyalty
  • Align support solutions with sales goals, maintaining high service standards

Receptionist

OSF
07.2021 - 10.2024
  • Managed front desk operations, coordinated schedules, and supported staff and visitors
  • Handled multi-line phone systems, organized meetings, and ensured facility security
  • Mentored new staff on protocols and maintained professional communication standards

Head of Customer Service

Apricot Lane
11.2020 - 03.2021
  • Led customer communication efforts, enhancing satisfaction through timely issue resolution
  • Coordinated with vendors for efficient order tracking and fulfillment
  • Managed customer concerns and streamlined communication between departments

Manager

The Ultimate Tan
05.2019 - 11.2020
  • Supervised daily operations, managed staff schedules, and monitored sales performance
  • Delivered exceptional customer service, resolved issues, and managed memberships
  • Implemented contests and initiatives to drive revenue and employee motivation

Team Lead

Bath and Body Works
02.2018 - 12.2019
  • Directed team tasks and ensured effective shift execution
  • Handled customer service escalations and maintained inventory accuracy
  • Supported marketing promotions and oversaw store operations in manager’s absence

Education

Business Management

ICC
East Peoria, IL

High School Diploma -

Metamora Township High School
Metamora, IL
01-2015

Skills

  • Customer Service & Engagement
  • Team Leadership & Motivation
  • Conflict Resolution & Problem Solving
  • Sales Strategy & Process Improvement
  • Inventory & Operations Management
  • Time Management & Scheduling
  • Employee Training & Development
  • Quality Assurance & Market Awareness

Timeline

Sales and Support

ATS
10.2024 - Current

Receptionist

OSF
07.2021 - 10.2024

Head of Customer Service

Apricot Lane
11.2020 - 03.2021

Manager

The Ultimate Tan
05.2019 - 11.2020

Team Lead

Bath and Body Works
02.2018 - 12.2019

Business Management

ICC

High School Diploma -

Metamora Township High School

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Madyson Ziegler