Mady Wright
Morris
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
2
2
years of professional experience
Work History
Food Runner
Chili's Restaurant
Morris, IL
10.2025 - Current
- Delivered food and beverages to tables promptly, ensuring accurate orders.
- Assisted servers by restocking supplies and maintaining cleanliness in dining areas.
- Collaborated with kitchen staff to streamline order delivery processes.
- Communicated effectively with team members to enhance service efficiency.
- Maintained knowledge of menu items to provide informed recommendations to guests.
- Monitored dining room for guest needs, responding quickly to requests.
- Supported training of new food runners on procedures and best practices.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
Crew Member
Wendy's
Morris, IL
12.2024 - 04.2025
- Assisted customers with orders and provided product information.
- Operated kitchen equipment to prepare food items efficiently.
- Maintained cleanliness of dining area and kitchen stations.
- Handled cash transactions and processed customer payments accurately.
- Collaborated with team members to ensure smooth service flow.
- Followed safety and sanitation guidelines during food preparation.
- Stocked shelves and organized supplies for daily operations.
- Engaged customers to enhance their overall dining experience.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
Barista
Brewed Awakenings Cafe
Morris, IL
03.2024 - 06.2024
- Prepared and served a variety of coffee beverages to customers.
- Operated espresso machines and other brewing equipment efficiently.
- Maintained cleanliness and organization of the cafe environment.
- Assisted customers with menu selections and special requests.
- Handled cash register transactions and processed payments accurately.
- Collaborated with team members to ensure smooth service during busy hours.
- Monitored inventory levels and restocked supplies as needed.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
Education
High School Diploma -
Penn Foster HighSchool
Scranton, PA08.2024
Bachelor in Physiology - Physiology
Southern New Hampshire University
Hooksett, NH06.2028
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
- Effective multitasking
- Sense of urgency
- Problem-solving
Timeline
Food Runner
Chili's Restaurant
10.2025 - Current
Crew Member
Wendy's
12.2024 - 04.2025
Barista
Brewed Awakenings Cafe
03.2024 - 06.2024
High School Diploma -
Penn Foster HighSchool
Bachelor in Physiology - Physiology
Southern New Hampshire University