Mads Abraham
Chicago
Summary
Results-driven sales professional with expertise in consultative selling and customer relationship management. Committed to driving sales and enhancing customer experiences within the home services industry. Results-driven sales professional with proven skills in lead generation, consultative selling, and CRM systems. Adept at building rapport and educating clients to enhance customer relationships and drive revenue growth.
Overview
5
5
years of professional experience
Work History
Angi
SMB Sales
Chicago
04.2026 - Current
- Conduct high-volume outbound cold calls to small and medium-sized business owners in the home services industry
- Use consultative sales techniques to identify contractor pain points and recommend tailored advertising and lead generation solutions
- Handle objections professionally while building rapport and maintaining customer trust throughout the sales process
- Educate business owners on platform tools, customer acquisition strategies, and profile optimization to improve ROI
- Consistently meet activity metrics including pitches, follow-ups, and scheduled consultations in a fast-paced sales environment
- Maintain detailed customer records and pipeline activity using CRM systems and internal sales tools
- Adapt communication style to different personality types and business needs to improve engagement and conversion rates
Operations and Marketing Manager
The Inn at Riverwalk
Edwards
10.2024 - 06.2025
- Managed daily operations with responsibility for policy compliance, safety standards, and customer satisfaction
- Acted as primary point of contact for guest concerns, using solution-focused communication to resolve issues
- Documented incidents, customer interactions, and resolutions accurately in accordance with company procedures
- Communicated service value clearly to guests, supporting retention and positive brand perception
- Coordinated staff operations to ensure consistent, controlled, and professional customer experiences
Customer Service Specialist
Dicks Sporing Goods
Lone Tree
03.2021 - 10.2022
- Engaged customers, identified needs, and recommended products to drive sales
- Upsold and cross-sold merchandise using strong product knowledge
- Cultivated customer relationships to encourage repeat business and enhance brand loyalty
- Met sales goals while maintaining fast, accurate checkout
- Executed merchandising and promotions to maximize floor sales
Education
Associate of Arts -
Colorado Mountain College
Edwards05-2025
Skills
- Objection handling
- Policy compliance
- Customer service
- Product recommendation
- Relationship building
- Sales strategy
- Conflict resolution
- Excellent communication
- Consultative selling
- Customer relationship management
- Lead generation
- CRM systems
- Digital marketing
- Quality assurance
Timeline
Angi
SMB Sales
04.2026 - Current
Operations and Marketing Manager
The Inn at Riverwalk
10.2024 - 06.2025
Customer Service Specialist
Dicks Sporing Goods
03.2021 - 10.2022
Associate of Arts -
Colorado Mountain College