Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mads Abraham

Chicago

Summary

Dedicated customer service professional with over 5 years of experience in delivering exceptional customer service and resolving issues efficiently. Passionate about enhancing customer satisfaction, I possess strong communication and problem-solving skills, ensuring a positive client experience and team player.


Overview

4
4
years of professional experience

Work History

Assistant Operations Manager

The Inn at Riverwalk
02.2024 - Current
  • - Developed and implemented marketing strategies to increase occupancy rates and revenue.
  • - Coordinated housekeeping and maintenance schedules.
  • - Handled guest complaints and resolved issues promptly.
  • - Supervised front desk staff, providing training and support.
  • - Organized events and group bookings.
  • - Ensured compliance with health and safety regulations.
  • Manager in Training

Manager in Training

Ziggi’s Coffee
11.2023 - 01.2024
  • - Led a team of baristas in a high-volume coffee shop.
  • - Trained new employees on coffee prep and service standards.
  • - Improved service efficiency with new SOPs.
  • - Managed cash register and daily financials.
  • - Resolved customer complaints and encouraged return business.
  • - Scheduled staff to ensure peak-hour coverage.

Barista

Starbucks
04.2021 - 11.2024
  • - Delivered fast, friendly service in a busy café environment.
  • - Operated espresso machines and maintained quality standards.
  • - Handled transactions and maintained customer satisfaction.

Education

Associate of Arts -

Colorado Mountain College
Edwards, Colorado
05.2025

Skills

  • - Excellent communication
  • - Active listening
  • - Conflict resolution
  • - Empathy & patience
  • - Teamwork & collaboration
  • - Customer service
  • - Coffee brewing & espresso techniques
  • - Cash handling & transaction processing
  • Operations management
  • Operational efficiency
  • Operational planning
  • Process improvement
  • Employee supervision
  • Scheduling and coordination
  • Staff training and development

Timeline

Assistant Operations Manager

The Inn at Riverwalk
02.2024 - Current

Manager in Training

Ziggi’s Coffee
11.2023 - 01.2024

Barista

Starbucks
04.2021 - 11.2024

Associate of Arts -

Colorado Mountain College

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Mads Abraham