Madison Wood
Chicago,IL
Summary
Proactive and adaptable professional with a proven track record at Colton's Steakhouse, excelling in high-volume dining and maintaining dining area efficiency. Demonstrated expertise in POS system operations and a strong ability to enhance customer satisfaction through effective upselling. Skilled in cash handling and committed to achieving top-tier service standards.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Colton's Steakhouse
08.2021 - 03.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked the opening/closing side work of 5-7 servers daily.
- Effectively handled the food and beverage orders of 5-7 table sections.
Cashier/Sales Associate
Walmart
11.2019 - 07.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Associate of Arts - General Studies
Moberly Area Community College
Moberly, MO12-2022
High School Diploma -
Clark County High School
Kahoka, MO05-2021
Skills
- High volume dining
- Dining area maintenance
- Point of sale (POS) system operations
- Order taking
- Cash handling
- Effective customer upselling
- Adaptability and flexibility
- Customer satisfaction
Timeline
Restaurant Server
Colton's Steakhouse
08.2021 - 03.2025
Cashier/Sales Associate
Walmart
11.2019 - 07.2021
Associate of Arts - General Studies
Moberly Area Community College
High School Diploma -
Clark County High School
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