Madison Tenley
Chicago,IL
Summary
Highly organized individual with exemplary multitasking, time management and customer service skills. Responsible professional with multiple years of experience in the hospitality industry who's willing to go an extra mile to assist others with solving problems and answering questions.
Overview
4
4
years of professional experience
Work History
Supervisor
Quartino
Chicago
03.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Oversaw 25-40 FOH employees and 600-1200 guests, ensuring smooth workflow and timely completion of tasks.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Front Desk Receptionist
Scottfree
Chicago, IL
03.2021 - 10.2022
- Collected credit, cash, and check payments, processed transactions, and updated relevant records.
- Introduced new beauty products to consumers by informing clients about their use and benefits.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled assignments independently with good judgment and critical thinking skills.
- Resolved customer problems and complaints.
Front Desk Receptionist
Trend Salon
Wauwatosa, WI
08.2020 - 03.2021
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted with marketing campaigns to promote salon services.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Developed relationships with guests to meet client needs and encourage repeat service.
Education
Bachelor of Science - Biochemistry
DePaul University
Chicago, ILBachelor of Science - Biochemistry
University of Illinois At Chicago
Chicago, IL06.2026
Skills
- Time Management
- Hospitality Service
- Customer Assistance and Conflict Management
- Microsoft Office
- Data Analytics
- Strategic Planning
- Verbal and Written Communication
Timeline
Supervisor
Quartino
03.2023 - Current
Front Desk Receptionist
Scottfree
03.2021 - 10.2022
Front Desk Receptionist
Trend Salon
08.2020 - 03.2021
Bachelor of Science - Biochemistry
DePaul University
Bachelor of Science - Biochemistry
University of Illinois At Chicago