MADISON STOCK

Delivered high-standard, personalized service in a fast-paced members-only environment, ensuring an exceptional dining experience aligned with Soho House’s hospitality culture.

• Provided attentive table service and delivered food and beverages efficiently.
• Maintained strong knowledge of menu items, specials, and member preferences.
• Ensured a clean, organized, and stylish dining environment.
• Collaborated with kitchen and bar teams for smooth service flow.
• Handled guest requests and resolved issues with professionalism.
• Processed payments accurately and supported special events as needed.

Prestigious waterfront dining destination in the Hamptons, known for its upscale clientele and high-volume, fast-paced service environment. As a Floor Attendant, I played a key role in maintaining the elevated guest experience through meticulous attention to detail and exceptional front-of-house support.

• Maintained pristine appearance and organization of all dining areas, ensuring a clean and welcoming environment at all times.
• Delivered seamless service to high-profile and celebrity guests with professionalism, discretion, and a hospitality-first mindset.
• Supported servers and bussers by resetting tables, refilling water, delivering condiments, and anticipating guest needs without prompting.
• Executed tasks with a sharp eye for detail, from precise table settings to spotless presentation of guest areas.
• Assisted with guest flow and seating logistics in collaboration with hosts and management, optimizing turnover during peak service hours.
• Communicated clearly and proactively with kitchen and service teams to facilitate smooth, high-quality service.

Upscale Mediterranean restaurant in the heart of Barcelona known for its refined cuisine, international clientele, and elegant service.

• Delivered attentive and proactive support to lead servers, ensuring timely and seamless table service during high-volume shifts.
• Maintained pristine table settings and dining areas, resetting and preparing tables with precision and speed.
• Communicated effectively in a multilingual environment, providing courteous and efficient service to both local and international guests.
• Supported floor operations by replenishing service stations, restocking supplies, and maintaining cleanliness at all times.
• Demonstrated cultural sensitivity and adaptability in serving a diverse and often high-profile clientele.

Iconic Berkshires restaurant and performance venue known for its eclectic charm, intimate atmosphere, and frequent celebrity guests. As a Server, I delivered warm, detail-oriented service in a unique, fast-paced environment blending fine dining with live entertainment.

• Provided attentive, personalized service to guests, including VIPs and celebrities, with the utmost professionalism and discretion.
• Guided guests through seasonal menus and nightly specials, offering thoughtful recommendations and pairing suggestions.
• Delivered food and beverages with precision, ensuring proper timing and presentation in a busy, dynamic environment.
• Handled multiple tables simultaneously while maintaining a calm, friendly, and efficient demeanor during high-volume nights.
• Managed open tabs and payment transactions accurately and efficiently using POS systems.
• Anticipated guest needs and resolved issues swiftly, upholding the Dreamaway’s reputation for hospitality and charm.

Locally owned screen printing and custom merchandise company serving businesses, artists, and community organizations. As Administrative Assistant, I supported day-to-day operations, managed client communication, and ensured smooth coordination.

• Served as the first point of contact for customers via phone, email, and in-person, providing clear and friendly communication regarding orders, pricing, and services.
• Managed and organized incoming orders, invoices, and artwork submissions, ensuring all project details were accurately entered and tracked.
• Maintained office organization including digital file systems, supply inventory, and general clerical duties.
• Handled payment processing, invoicing, and basic bookkeeping tasks with attention to detail and accuracy.
• Assisted with quoting and preparing estimates for custom orders, ensuring clients received timely and professional responses.
• Supported marketing initiatives, social media content prep, and occasional event logistics for local pop-ups and vendor fairs.

• Dynamic talent and production agency specializing in live performance bookings. As a Stage Agent, I represented performing artists across multiple genres, managing stage logistics, scouting opportunities, and negotiating contracts to ensure optimal exposure and value for each client.
• Researched and identified relevant stages and performance opportunities aligned with each client’s goals, genre, and career trajectory.
• Initiated and led negotiations with promoters, venue managers, and event organizers to secure favorable contract terms for performances and appearances.
• Ensured clients comfort and preparedness pre- and post-performance, providing on-site support and quick problem-solving as needed.
• Monitored contractual obligations and followed up on deliverables, payments, and feedback post-event.
• Developed and maintained relationships with booking agents, talent buyers, and festival organizers across the United States and beyond.

• Major theme park destination serving thousands of guests daily. As Assistant Manager of Photography & Sales, I led front-line photo operations and retail performance, balancing team leadership with a strong focus on guest satisfaction, upselling, and creative content delivery.
• Supervised daily operations of photography retail locations, ensuring smooth workflow, proper staffing, and high-quality guest experiences.
• Trained, coached, and motivated a team of photographers and sales associates to achieve daily sales targets and deliver exceptional service.
• Oversaw photo editing, printing, and display processes to ensure accurate, high-quality, and timely delivery of guest images.
• Handled escalated guest concerns and resolved issues efficiently, ensuring satisfaction and retention.
• Managed inventory of photography supplies, ensured proper equipment care, and liaised with technical support when needed.
• Maintained detailed reports on sales metrics, team performance, and guest feedback for ongoing improvement.

Premier ski destination in the Catskill Mountains serving thousands of guests daily. As a Ticket Sales & Customer Service Receptionist, I was the first point of contact for resort visitors, delivering efficient, friendly, and knowledgeable service in a high-volume, fast-paced winter sports environment.

• Provided friendly, knowledgeable guest service, answering questions about trail conditions, resort amenities, pricing, and scheduling.
• Maintained a deep understanding of all resort services, policies, and safety procedures to offer accurate information and guidance.
• Handled high cash volumes and credit transactions with accountability and attention to detail.
• Collaborated with multiple departments — ski school, rentals, guest services, and hospitality — to support smooth guest flow and communication.
• Managed phone and email inquiries, coordinated bookings, and supported check-in and registration for ski programs and events.