Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Spence

Galesburg

Summary

Detail-oriented professional with a strong background in policy compliance and record management. Proven ability to manage confidential information and maintain procedural compliance in high pressure environments. Provides administrative support and effectively de-escalates challenging situations.

Overview

4
4
years of professional experience

Work History

Family Support Worker

Center For Youth And Family Solutions
10.2025 - Current
  • Maintain accurate and timely documentation in SACWIS in compliance with state standards.
  • Handle confidential and sensitive information with discretion and integrity.
  • De-escalate hostile or emotionally charged situations to ensure safety and compliance.
  • Provide administrative support including reception coverage, scheduling, and client coordination.
  • Transport clients while adhering to agency safety and procedural policies.

Veterinary Technician

Clinton Veterinary Clinic
01.2025 - 10.2025
  • Maintained accurate medical records and documentation under regulatory standards.
  • Assisted with diagnostic procedures, surgeries, and x-rays, following established protocols.
  • Managed client communication with professionalism, discretion, and attention to detail.
  • Balanced clinical duties with front-desk responsibilities, scheduling, and record management.
  • Ensured compliance with safety, sanitation, and procedural requirements.
  • Monitored and delivered medications as directed by veterinarians to support patient care.

Charge & Phlebotomist

ImpactLife
01.2022 - 12.2024
  • Executed comprehensive on-the-job training, mastering phlebotomy procedures with efficiency.
  • Ensured compliance with safety regulations, documentation standards, and organizational policies.
  • Monitored donor flow, resolved issues calmly, and maintained order in fast-paced environments.
  • Assisted in training new staff members and reinforcing procedural compliance.
  • Trusted with responsibility due to reliability, professionalism, and ethical conduct.

Education

No Degree -

Carl Sandburg College
Galesburg, IL

High School Diploma -

ROWVA High School
Oneida, IL
05-2018

Skills

  • Confidential record management
  • Policy and procedure compliance
  • Effective verbal and written communication
  • De-escalation and conflict management
  • Administrative and clerical support
  • Time management and task prioritization
  • Detailed documentation and case note accuracy
  • Remain composed during high stress situations
  • Proficient in learning new procedures

Timeline

Family Support Worker

Center For Youth And Family Solutions
10.2025 - Current

Veterinary Technician

Clinton Veterinary Clinic
01.2025 - 10.2025

Charge & Phlebotomist

ImpactLife
01.2022 - 12.2024

No Degree -

Carl Sandburg College

High School Diploma -

ROWVA High School
Madison Spence